Cannot Login into Firefox Services Accounts

RESOLVED INCOMPLETE

Status

Cloud Services
Server: Firefox Accounts
RESOLVED INCOMPLETE
7 months ago
7 months ago

People

(Reporter: ashwinphadke12, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

7 months ago
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170608105825

Steps to reproduce:

I recently updated my Firefox to the version 54 and newly installed duckduckgo add on.


Actual results:

Since the update I have not been able to log in into Firefox sync, pockets and when I try using VPN the browser is stuck at "performing TLS handshake" . I have received the confirmation email but the link does not open.


Expected results:

The Account should have been verified and i be able to log in to Firefox services and when i use VPN the browsing should continue as regular.

Updated

7 months ago
Component: Untriaged → Server: Sync
Product: Firefox → Cloud Services
Version: 54 Branch → unspecified

Comment 1

7 months ago
John or Jon, sounds like potential TLS issues when accessing the auth-server, have either of you seen this sort of thing before?
Component: Server: Sync → Server: Firefox Accounts
Flags: needinfo?(jrgm)
Flags: needinfo?(jbuckley)

Comment 2

7 months ago
Hi :ashwinphadke12, thanks for reporting this bug! The first thing I'd like to verify is that your Firefox TLS settings are configured correctly; could you visit https://www.ssllabs.com/ssltest/viewMyClient.html and take a screenshot of that page?

Updated

7 months ago
Flags: needinfo?(jrgm)
Flags: needinfo?(jbuckley)

Updated

7 months ago
Flags: needinfo?(ashwinphadke12)
Also try to disable `network.tcp.tcp_fastopen_enable` via about:config if that is enabled.
Status: NEW → RESOLVED
Last Resolved: 7 months ago
Resolution: --- → INCOMPLETE
(Reporter)

Comment 4

7 months ago
Created attachment 8884302 [details]
Capture.JPG

This is the result from the website mentioned in the reply comment
Flags: needinfo?(ashwinphadke12)
(Reporter)

Comment 5

7 months ago
(In reply to Vlad Filippov (:vladikoff) from comment #3)
> Also try to disable `network.tcp.tcp_fastopen_enable` via about:config if
> that is enabled.




There can be no such entry found in the about:config section.

Comment 6

7 months ago
:ashwinphadke12 - Do you get the same error message when you disable your VPN and access that page?
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