1373315 - Cannot Login into Firefox Services Accounts

Status: RESOLVED INCOMPLETE

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[ashwinphadke12]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170608105825

Steps to reproduce:

I recently updated my Firefox to the version 54 and newly installed duckduckgo add on.


Actual results:

Since the update I have not been able to log in into Firefox sync, pockets and when I try using VPN the browser is stuck at "performing TLS handshake" . I have received the confirmation email but the link does not open.


Expected results:

The Account should have been verified and i be able to log in to Firefox services and when i use VPN the browsing should continue as regular.

Comment 1

[Ryan Kelly [:rfkelly]]

John or Jon, sounds like potential TLS issues when accessing the auth-server, have either of you seen this sort of thing before?

Comment 2

[Jon Buckley [:jbuck]]

Hi :ashwinphadke12, thanks for reporting this bug! The first thing I'd like to verify is that your Firefox TLS settings are configured correctly; could you visit https://www.ssllabs.com/ssltest/viewMyClient.html and take a screenshot of that page?

Comment 3

[Vlad Filippov (:vladikoff)]

Also try to disable `network.tcp.tcp_fastopen_enable` via about:config if that is enabled.

Comment 4

[ashwinphadke12]

Attachment: Capture.JPG

This is the result from the website mentioned in the reply comment

Comment 5

[ashwinphadke12]

(In reply to Vlad Filippov (:vladikoff) from comment #3)
> Also try to disable `network.tcp.tcp_fastopen_enable` via about:config if
> that is enabled.




There can be no such entry found in the about:config section.

Comment 6

[Jon Buckley [:jbuck]]

:ashwinphadke12 - Do you get the same error message when you disable your VPN and access that page?