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Sometimes freezes for about 2-3 minutes especially after starting.

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
--
major
RESOLVED INCOMPLETE
4 months ago
11 days ago

People

(Reporter: Ken Chait, Unassigned)

Tracking

({perf})

52 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

4 months ago
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170518000419

Steps to reproduce:

Can't always repro


Actual results:

Have to wait 3 minutes for app to unfreeze.


Expected results:

Unfreezes after 3 min. Using Windows 8. Running in compatibility mode for Windows 7.

Comment 1

4 months ago
Ken, 
Please start *Windows'* safe mode with networking enabled
- win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode
Still In Windows safe mode, start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? 

(Joe has been seeing startup freeze in 55 beta)
Flags: needinfo?(atsitubeman)
Keywords: perf
(Reporter)

Comment 2

4 months ago
I heard of safe mode, but don't know how to start it. Doesn't that mess up the appearance of your graphics?
Flags: needinfo?(atsitubeman)

Comment 3

4 months ago
I gave you links with instructions.  Safe mode is temporary.

Comment 4

11 days ago
Can't proceed without more input from user
Severity: normal → major
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 days ago
Resolution: --- → INCOMPLETE
Summary: App freezes for about 2-3 minutes especially after starting. → Sometimes freezes for about 2-3 minutes especially after starting.
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