Thunderbird stops running for no apparent reason

RESOLVED INVALID

Status

Thunderbird
Untriaged
--
critical
RESOLVED INVALID
10 months ago
9 months ago

People

(Reporter: Andrew DeFaria, Unassigned)

Tracking

({crash})

52 Branch
Unspecified
Linux
crash

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [addon:???])

Attachments

(2 attachments)

(Reporter)

Description

10 months ago
Created attachment 8878550 [details]
thunderbird.log

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.24 Safari/537.36

Steps to reproduce:

Nothing actually. I'm running Thunderbird all the time. Occasionally I notice that it's no longer running. I don't know why. It just stops.


Actual results:

Come back to my computer and find Thunderbird has stopped running. No explanation is given. I see no signs of a crash or anything. Been logging stdout/stderr which I will attach. Doesn't seem to be any clues in there though.


Expected results:

It should have kept running.

Updated

10 months ago
Attachment #8878550 - Attachment mime type: text/x-log → text/plain

Comment 1

10 months ago
When did it start happening?
Does the end of the log tend to be the same - some type of folder operation?
Severity: normal → critical
Flags: needinfo?(Andrew)
Keywords: crash
OS: Unspecified → Linux
(Reporter)

Comment 2

10 months ago
I'd say it started happening about a month ago. I've seen different log endings. I'll try to capture another one and post it here.
Flags: needinfo?(Andrew)
(Reporter)

Comment 3

10 months ago
Here's another log, Thunderbird just died on me.
(Reporter)

Comment 4

10 months ago
Created attachment 8879419 [details]
thunderbird.log

Another crash
(Reporter)

Comment 5

10 months ago
I'm beginning to think it might be the Firetray addon. I have "Closing window hides to tray" and often hit the X button to close Thunderbird. Normally it just hides to the tray as expected. But I wonder if there is a window where clicking on X does not cause Firetray to hide to the try but instead triggers a close application... I will try to watch every time I "put away" thunderbird by clicking on the X and insure that the tray icon is active or if it goes away as a result of clicking the X.

Comment 6

9 months ago
(In reply to Andrew DeFaria from comment #5)
> I'm beginning to think it might be the Firetray addon. I have "Closing
> window hides to tray" and often hit the X button to close Thunderbird.
> Normally it just hides to the tray as expected. But I wonder if there is a
> window where clicking on X does not cause Firetray to hide to the try but
> instead triggers a close application... I will try to watch every time I
> "put away" thunderbird by clicking on the X and insure that the tray icon is
> active or if it goes away as a result of clicking the X.

or unity related?

Either way you should disable all non-essential addons or start Thunderbird in safe mode.
Closing on the assumption this is being cauesd by an addon. Feel free to provide more details.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 months ago
Resolution: --- → INVALID
Whiteboard: [addon:???]
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