1373719 - After 52.1.1 update folders lost, email address folders and addresses lost. Toolbars gone

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Alphons Evers]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170608105825

Steps to reproduce:

I did not knowingly do anything. No more then the usual updating for various programs


Actual results:

I noticed that my Thunderbird did not look the same . I noticed an automatic update was made about the 9th of June, 2017


Expected results:

That nothing would have happened to much things up

Comment 1

[Wayne Mery (:wsmwk)]

Start *Windows'* safe mode with networking enabled
- win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still In Windows safe mode, start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

Comment 2

[Alphons Evers]

No it did not. It remains exactly as before. Would the profile page help?

Comment 3

[Wayne Mery (:wsmwk)]

Are you running ccleaner?
See bug 1372691

Comment 4

[Wayne Mery (:wsmwk)]

(In reply to Wayne Mery (:wsmwk) from comment #3)
> Are you running ccleaner?
> See bug 1372691

we would need more information to keep this open and research further