Flashplayer keeps crashing since the last 2 updates of Firefox.




5 months ago
4 months ago


(Reporter: Sharon Klentz, Unassigned, NeedInfo)


54 Branch

Firefox Tracking Flags

(Not tracked)




5 months ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170608105825

Steps to reproduce:

My flashplayer just keeps crashing whenever It wants. I do play games and that is where I really notice it. It has been doing this ever since the last 2 updates of firefox.It never does it in IE 11. It's terrible as it is constant crashing as well as the Firefox browser. No other!

Comment 1

5 months ago
Did you try to test with the protected mode disabled (https://support.mozilla.org/en-US/kb/adobe-flash-protected-mode-firefox) and the hardware acceleration disabled too (https://www.adobe.com/support/documentation/en/flashplayer/help/help01.html)?
Component: Untriaged → Plug-ins
Flags: needinfo?(sharonklentz)
Product: Firefox → Core

Comment 2

5 months ago
Yes I disabled protected mode quite a while ago. Thank-you. It didn't seem to make any difference. Have a great day.
Flags: needinfo?(sharonklentz)

Comment 3

5 months ago
Sharon, I'm sorry to hear about your problem. In order to make this report useful for engineering diagnosis, can you provide the following information:

* crash report IDs of the Flash crashes. You can look in about:crashes to get a list of recent crashes and copy the crash report IDs into this bug
* about:support information: please copy that and put it into an attachment here
* If this happens primarily on certain sites, can you provide some URLs or specific games that I could try to reproduce this one?
* Do you have any antivirus or utility software that might be interfering with Flash?
Flags: needinfo?(sharonklentz)

Comment 4

4 months ago
Resolving because of no response, but if you're still seeing this and can help provide diagnostics, I'm happy to reopen!
Last Resolved: 4 months ago
Resolution: --- → INCOMPLETE
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