authentication error with gmx.fr account because ISP setting "«POP3/IMAP functions» to authorize e-mail clients" not enabled

UNCONFIRMED
Unassigned

Status

Thunderbird
Account Manager
--
enhancement
UNCONFIRMED
a year ago
a year ago

People

(Reporter: polo, Unassigned)

Tracking

45 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

a year ago
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20170613225334

Steps to reproduce:

I just created a gmx.fr account and I tried to setup thunderbird with it.
I use thunderbird 45.8.0 on debian testing (stretch) 64 bit. Same problem on an ordissimo (it's a PC for «old» people with a debian based distrib with very simplified interface).


Actual results:

I had this message in french:
«Échec de l'envoi du nom d'utilisateur. Le serveur de courrier pop.gmx.com a répondu : authentication failed»

Same problem with POP3 and IMAP.

Yet all parameters was correct (adress, password, name of account, POP, IMAP and SMTP servers, port number). Changing server parameter changes nothing.

I teared my hair out and ask my search engine. In fact, e-mail clients was blocked by default, except the android and iphone app. User must connect in the website and tick a box in «settings» => «POP3/IMAP functions» to authorize e-mail clients.


Expected results:

Thunderbird could anticipate this problem and inform lost users, for exemple with a link to this page:
https://support.gmx.com/pop-imap/toggle.html

Updated

a year ago
Severity: normal → enhancement

Updated

a year ago
Summary: authentication error with gmx.fr account (resolved myself, then I suggest an improvement to thunderbird) → authentication error with gmx.fr account because ISP setting "«POP3/IMAP functions» to authorize e-mail clients" not enabled
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