1374592 - Firefox becomes sluggish after long usage.

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, enhancement)

Description

[u38342]

I set multi-process enabled.

Firefox 54 at first works very nicely, however in 30mins or so, it becomes sluggish on browsing or scrolling.  Websites don't matter.  Generally sluggish.

Comment 1

[u38342]

I forgot to mention my environments.  It is running on Windows 10.  It is not only sluggish, but sometimes stops for a while.

Comment 2

[u554753]

Hi Tetsuji,

Thanks for reporting this issue. I would recommend downloading the newest version of Nightly and see if you're still having sluggish browsing and scrolling. If you are, I would recommend the following:

1. Send us your info in about:support
2. Taking a performance profile and sending that to us. Information on how to send a performance profile is located here: 

https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem

Please let me know if you have any questions.

Comment 3

[u38342]

Hi Grover,

Thank you for replying.  I was away from firefox since then, and tried today.  And found firefox worked as smooth as silk, both the released one and nightly (June 23) build.
To tell the truth, I'm also a Windows 10 insider, testing Windows 10 unreleased builds.   It's updated almost every week, and June 22, I updated Windows 10 build 16215 to build 16226.  The previous build was buggy and it may affect the performance.  I got "A web page is slowing down your browser.  What would you like to do?  Stop/Wait" message several times before, but today it works very smoothly and got no message.  So it must be due to the Windows 10 itself.

Comment 4

[u38342]

Here's my about:support

Application Basics
------------------

Name: Firefox
Version: 56.0a1
Build ID: 20170623045418
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
OS: Windows_NT 10.0
Multiprocess Windows: 3/3 (Enabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Nightly Features
----------------

Name: Activity Stream
Version: 0.0.0
ID: [e-mail]

Name: Application Update Service Helper
Version: 2.0
ID: [e-mail]

Name: Click-to-Play staged rollout
Version: 1.2
ID: [e-mail]

Name: Firefox Screenshots
Version: 10.3.0
ID: [e-mail]

Name: FlyWeb
Version: 1.0.0
ID: [e-mail]

Name: Follow-on Search Telemetry
Version: 0.9.1
ID: [e-mail]

Name: Form Autofill
Version: 1.0
ID: [e-mail]

Name: Multi-process staged rollout
Version: 1.60
ID: [e-mail]

Name: Photon onboarding
Version: 0.1
ID: [e-mail]

Name: Pocket
Version: 1.0.5
ID: [e-mail]

Name: Presentation
Version: 1.0.0
ID: [e-mail]

Name: Shield Recipe Client
Version: 55
ID: [e-mail]

Name: Web Compat
Version: 1.1
ID: [e-mail]

Name: WebCompat Reporter
Version: 1.0.0
ID: [e-mail]

Extensions
----------

Name: Live HTTP headers (clone)
Version: 0.17.5
Enabled: true
ID: [e-mail]

Name: User-Agent Switcher
Version: 0.1.8
Enabled: true
ID: jid1-kyxEAcWua7BEKq@jetpack

Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009641) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Audio Backend: wasapi
Direct2D: Blocked for your graphics card because of unresolved driver issues.
DirectWrite: true (10.0.16226.1000)
GPU #1
Active: Yes
Description: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Vendor ID: 0x8086
Device ID: 0x2a42
Driver Version: 8.15.10.2702
Driver Date: 3-11-2013
Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32
Subsys ID: 00000000
RAM: Unknown

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend (UI Process): skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 11856
GPUProcess: Terminate GPU Process
Device Reset: Trigger Device Reset
Decision Log
DIRECT2D:
Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_1180379
D3D11_HW_ANGLE:
Blocklisted due to known issues; bug 1153381
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: ANGLE is disabled




Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170608105825
browser.startup.homepage: about:home
browser.startup.homepage_override.buildID: 20170623045418
browser.startup.homepage_override.mstone: 56.0a1
browser.tabs.remote.autostart.2: true
browser.tabs.warnOnClose: false
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0
browser.urlbar.lastSuggestionsPromptDate: 20170624
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.push.userAgentID: 0be23c9f7e1c4bef995033827a9cc60b
extensions.lastAppVersion: 56.0a1
gfx.crash-guard.d3d11layers.appVersion: 54.0
gfx.crash-guard.d3d11layers.deviceID: 0x2a42
gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2702
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
media.gmp-manager.buildID: 20170608105825
media.gmp-manager.lastCheck: 1498259748
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1497865631
places.history.expiration.transient_current_max_pages: 78336
plugin.disable_full_page_plugin_for_types: application/pdf
security.sandbox.content.tempDirSuffix: {f43b365c-c5e2-445b-89a2-797e5b005cf9}
services.sync.declinedEngines:
services.sync.engine.bookmarks.validation.lastTime: 1498256903
services.sync.engine.prefs.modified: false
services.sync.lastPing: 1498256898
services.sync.lastSync: Sat Jun 24 2017 13:20:55 GMT+0900 (Tokyo Standard Time)
services.sync.numClients: 7
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1497231987
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true

Library Versions
----------------

NSPR
Expected minimum version: 4.15
Version in use: 4.15

NSS
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

NSSSMIME
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

NSSSSL
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

NSSUTIL
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 2
Effective Content Process Sandbox Level: 2

Comment 5

[u38342]

I got a profile during my activity when I opened two pages.

I'm sorry I don't know how to add attachment.  But is it necessary?  On older bugzilla I could add attachments easily, though...

Comment 6

[Wayne Mery (:wsmwk)]

(In reply to Tetsuji Rai from comment #5)
> I got a profile during my activity when I opened two pages.
> 
> I'm sorry I don't know how to add attachment.  But is it necessary?  On
> older bugzilla I could add attachments easily, though...

Find "Attach File"

Comment 7

[u38342]

Attachment: Firefox 2017-06-24 13.36 profile.sps.json.gz

This is a profile while I opened two web pages.  Everything looks normal, and it was not sluggish at all.

So I want to close this problem....Windows 10 build 16215 was responsible for it.

Comment 8

[u554753]

Per Comment 7.