1375142 - AAQ Can't ask a question for Firefox Focus for Android and iOS

Status: VERIFIED FIXED

(support.mozilla.org :: Questions, task)

Description

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

= Steps to Reproduce: =

1. https://support.mozilla.org/en-US/
2. Click on "ASK A QUESTION"
3. Click on "Focus by Firefox"
4. Click on "Get started"

= Expected Result: =
You can ask a question

= Actual Result: =

An Error Occurred

Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes.

We need this fixed soon because we don't have a date to leave Kitsune

Comment 1

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

Attachment: error when trying to AAQ for Firefox Focus/Klar - Screenshot-2017-6-21 An Error Occurred Mozilla Support.png

Comment 2

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

:giorgos, :ben needinfoing you both since you are the only dev folks left who can take a look am i right ?

Comment 3

[Ben (:bensternthal)]

Roland, can you verify everything is setup correctly in the admin. My spidey sense is something is wrong there.. since all the other AAQ are working.

If you double check and everything is correct we can debug further.

Comment 4

[Ben (:bensternthal)]

More info...

'Abbreviated' Error from sentry is:

 DoesNotExist: Topic matching query does not exist.
 kitsune/questions/views.py in aaq at line 573
 get-started

Can you make sure this page exists, has the right slug etc.

Comment 5

[Joni Chan]

Hi Ben, "Get Started" is obsolete. We'd like to use the following topics instead:

"Firefox Focus for iOS": https://support.mozilla.org/admin/products/topic/189/?_changelist_filters=product__id__exact%3D14
"Firefox Focus for Android": https://support.mozilla.org/admin/products/topic/193/?_changelist_filters=product__id__exact%3D14

Comment 6

[Joni Chan]

I've added these changes in Admin and we would like to request a code push to make them show up in the AAQ.

Comment 7

[Ben (:bensternthal)]

Giorgos:

Can you push to prod tomorrow morning (your time) to have this change appear?

Comment 8

[Giorgos Logiotatidis [:giorgos]]

I had to make changes in questions/config.py to enable the new topics for Focus

https://github.com/mozilla/kitsune/commit/90a43d9a77c0f9e9d1b2f9855dbca9308a532a18

While I's at it I updated the focus logo in "ask a question"

https://support.mozilla.org/en-US/questions/new

and the text 

 - title "Focus by Firefox" to "Firefox Focus"
 - subtitle "Content blocker for Safari" to "Automatic privacy browser and content blocker"

Changes are live.

Comment 9

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

awesome sauce :giorgos and :bensternthal thanks for putting up with our imprecise requests and bug reporting :-)