1376431 - Messages AT&T

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Tom]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170608105825

Steps to reproduce:

AT&T's site:
messages.att.net will not load. (It DOES not IE)


Actual results:

Following error message:
We hit a snag. Please try again


Expected results:

Login page should appear

Comment 2

[Wayne Mery (:wsmwk)]

loads fine here. recent nightly build

Comment 3

[Carmen Fat [:cfat] - Ecosystem QA]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170628075643

Hi and thanks for the report!

I tried to reproduce the issue you described in comment 0 but without success.
The login page for AT&T Messages website is correctly displayed and no errors are shown, on latest Nightly 56.0a1 (Build ID: 20170629030206) and release 54.0.1 (Build ID: 20170628075643) on Windows 10 x64.

Can you please retest this using latest Nightly build (https://nightly.mozilla.org/) and report back the results? When doing this, please use a new clean Firefox profile, maybe even safe mode, to eliminate custom settings as a possible cause (https://goo.gl/AR5o9d). 

Thanks!

Comment 4

[Carmen Fat [:cfat] - Ecosystem QA]

Marking this as Resolved - Incomplete due to the lack of response from the reporter.
If anyone can still reproduce it on latest versions, feel free to reopen the issue and provide more information.