Closed Bug 1376724 Opened 7 years ago Closed 5 years ago

Wrong screen share of MS Office applications

Categories

(Core :: WebRTC: Audio/Video, defect, P2)

54 Branch
defect

Tracking

()

RESOLVED DUPLICATE of bug 1559011

People

(Reporter: kontsedalbohdan, Unassigned)

Details

(Whiteboard: [need info reporter 2017-07-25])

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170608105825

Steps to reproduce:

1) Open MS Word file
2) In browser go to https://www.webrtc-experiment.com/Pluginfree-Screen-Sharing
3) Start sharing of MS Word window
4) Type something in MS Word


Actual results:

Nothing changes in screen sharing video stream


Expected results:

Actual window state must be shown
Component: Untriaged → WebRTC: Audio/Video
Product: Firefox → Core
Which OS do you experience this problem on?
Does this problem exist across multiple OS's and/or different version of you OS?
Flags: needinfo?(kontsedalbohdan)
Whiteboard: [need info reporter 2017-07-25]
(In reply to (PTO till 8/14) Nils Ohlmeier [:drno] from comment #1)
> Which OS do you experience this problem on?
Win10
> Does this problem exist across multiple OS's and/or different version of you
> OS?
Can be reproduced by other users with Windiwos 1o. Don't know about Win7, need to check it
Flags: needinfo?(kontsedalbohdan)
Rank: 19
Priority: -- → P1
Mass change P1->P2 to align with new Mozilla triage process
Priority: P1 → P2
We seeing the same issue, any timeline for this issue?

Sharing MS Office Applications (Just an Application) does not always work as expected. When sharing some applications such as PowerPoint, Excel and Word, the window will initially show the shared application, but will not update when a new slide is accessed or scrolling to a new part of the page, or entering data into excel. This has been witnessed on multiple Windows computers, but only in Firefox, not Chrome.

Tested on 
Windows 8.1, Office 2013
Window 10, Office 2016

Hello

I also have the same issue. When I share office applications like MS Word 2013, MS Excell 2013, MS Outlook 2013, shared content doesn't refresh when you scroll or when you enter some data. Only movements of cursor are visible.

I face the same issue on Firefox v.67. This issue was opened long time ago. Is there any plan to fix it?

We have experienced this issue on v67.0.4 (64-bit), Win 10 Pro (v1903), Office 2016/O365. Sharing an Office app the image is frozen and will only refresh when the user resizes the application window. Also, for a multi-screen PC it has no bearing on which screen the Office app is located when shared.

Only affects Office apps, other apps are unaffected.

Our product has a very large user base which is affected by the bug. I'm also sure that there are many other products who see the same issue who would also have large user bases. In the context of business video communications, I expect that the majority of shared apps would be Office Apps, so I sincerely hope for a swift fix on this issue.

Nils, there's a lot of additional comments here now with versions of OS/Office/Firefox. Can someone take a look?

Flags: needinfo?(drno)

This should be fixed by Bug 1559011 for Windows 8.1 and later. Unfortunately, we're not going to have a fix for Windows 7.

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Flags: needinfo?(drno)
Resolution: --- → DUPLICATE
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