1376736 - StatCounter ignores Firefox mobile

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[will69]

StatCounter identifies Firefox mobile and tablet user agents as "desktop".

STR:

Go to https://www.guitar-online.com/ with Firefox for Android (mobile or tablet)
Go to http://statcounter.com/demo/pageload/
Find Firefox entry marked with "You"
Switch to details view (looking glass)

Firefox for Android is identified as:

Browser: Firefox 54.0
OS/Platform: Unknown/Desktop

Expected result:

Browser: Firefox 54.0
OS/Platform: Unknown/Mobile

Or:

Browser: Firefox 54.0
OS/Platform: Unknown/Tablet

Here are the respective user agent strings:

Mozilla/5.0 (Android 4.4.4; Mobile; rv:54.0) Gecko/54.0 Firefox/54.0
Mozilla/5.0 (Android 4.4.4; Tablet; rv:54.0) Gecko/54.0 Firefox/54.0

This may very well skew your complete mobile market share on http://gs.statcounter.com, the largest provider of free web statistics with country breakdown.

Comment 1

[will69]

StatCounter has indicated they are going to update their detection.

Comment 2

[Dennis Schubert [:denschub]]

Cool. Thanks for reporting AND doing the outreach, will69! Highly appreciated. :)

Comment 3

[will69]

Here is an easier way to reproduce the problem: http://gs.statcounter.com/detect .

Comment 4

[Sebastian Kaspari (:sebastian; :pocmo)]

Seems like this is not fixed. The test page from comment 3 still pretends that my mobile browser is a desktop browser.

Comment 5

[Dennis Schubert [:denschub]]

will69, is there anything new? If not, do you mind forwarding the email you sent to statcounter.com so I can follow up? Maybe a @mozilla.com email address does some wonders.

Comment 6

[will69]

Dennis, I have forwarded the email to your PM. This really needs to be fixed.

Comment 7

[Joe Cheng [:jcheng] (please needinfo)]

Seems like this is not yet fixed. curious if you've heard anything new? Thanks

Comment 8

[Peter Dolanjski [:pdol]]

I reached out to StatCounter's CEO a while back.  I have not heard back.  
I will try reaching out again.

Comment 9

[will69]

Aodhan Cullen confirmed they were going to update their detection on 2017-06-23. I never heard of him again. Nor did he make good on his promise. I have since used their web interface (above) to report other inaccuracies, to no avail.

Comment 10

[Dennis Schubert [:denschub]]

Forwarding this to Adam, he told me they are also in contact.

Comment 11

[Adam Stevenson [:adamopenweb]]

Thanks Dennis! Looks like Peter has it covered here.

Comment 12

[will69]

StatCounter has fixed this for Firefox mobile and tablet user agent strings on http://gs.statcounter.com/detect as well as https://statcounter.com/demo/pageload. Thanks Aodhan!