Closed Bug 1377592 Opened 7 years ago Closed 7 years ago

External applications stopped sending email with Thunderbird


(Thunderbird :: Untriaged, defect)

52 Branch
Not set


(Not tracked)



(Reporter: dcrabb, Unassigned)


User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170628075643

Steps to reproduce:

I allowed latest update of Thunderbird to run. Now Microsoft Word and my Quickbooks Premier will open Thunderbird but then tell me they cannot send email because no client profile set up. I have gone through hours of fixes online and checked that profiles are there, defaults programs and applications are set up in Win7, and even re-installed Thunderbird with no change.
I have been using Thunderbird for years on this Dell Insprion15 Laptop with licensed WIN7 update 1 and never had issues until now. 

Actual results:

I have lost all ability to send emails from my programs. Last update has left me unable to email my invoices for my home business.

Expected results:

They should open then create an email allowing me to view and then send email when ready.
I need help. Advise what I can do to assist in correcting this issue ASAP please
Using 52.2.1 version
From which version did you upgrade? TB 45.8?

Some people have issues sending e-mail via MAPI after the upgrade to TB 52, see bug 1356902.

Now you have two choices: Go back to TB 45.8 which you can find here:

Follow what was suggested in the Release Notes:
and install MS VS2015 runtime from here:

If you do the latter, please let us know whether it worked.
Closed: 7 years ago
Resolution: --- → DUPLICATE
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