Nightly 03-07-17: White/black screen instead of the browser window

RESOLVED FIXED in Firefox 56

Status

()

--
blocker
RESOLVED FIXED
a year ago
6 months ago

People

(Reporter: ajfhajf, Assigned: dvander)

Tracking

({nightly-community, regression})

56 Branch
mozilla56
All
Windows
nightly-community, regression
Points:
---
Dependency tree / graph

Firefox Tracking Flags

(firefox-esr52 unaffected, firefox54 unaffected, firefox55 unaffected, firefox56 fixed)

Details

Attachments

(8 attachments, 1 obsolete attachment)

(Reporter)

Description

a year ago
Created attachment 8883018 [details]
sc2.png

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170629005143

Steps to reproduce:

Nightly updated from 30-06-17 to 03-07-17. 


Actual results:

All I saw was blank white window after restart. I closed Nightly and launched it again - same result. I tried to create a new profile but profile manager didn't work too - there was a black screen instead of the profile manager. However, profile manager exit button was still functional. 

I launched Nightly with new profile using keyboard but that didn't fix the problem - black screen again.


Expected results:

No white/black screen. Screenshots attached.
(Reporter)

Comment 1

a year ago
Created attachment 8883019 [details]
sc1.png
(Reporter)

Updated

a year ago
Summary: Nightly 03-07-17: White screen instead of the browser window → Nightly 03-07-17: White/black screen instead of the browser window
(Reporter)

Comment 2

a year ago
Info from about:support. New profile, Beta 55b6:

Сведения о приложении
---------------------

Имя: Firefox
Версия: 55.0b6
ID сборки: 20170629005143
Канал обновления: beta
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
ОС: Windows_NT 6.3
Многопроцессные окна: 1/1 (Включены по умолчанию)
Ключ Google: Найден
Ключ Службы определения местоположения от Mozilla: Найден
Безопасный Режим: false

Сообщения о падениях за последние 3 дня
---------------------------------------
<Lots of crash reports here>

Возможности Firefox
-------------------

Имя: Application Update Service Helper
Версия: 2.0
ID: aushelper@mozilla.org

Имя: Click-to-Play staged rollout
Версия: 1.2
ID: clicktoplay-rollout@mozilla.org

Имя: Firefox Screenshots
Версия: 10.3.0
ID: screenshots@mozilla.org

Имя: Follow-on Search Telemetry
Версия: 0.9.1
ID: followonsearch@mozilla.com

Имя: Multi-process staged rollout
Версия: 1.60
ID: e10srollout@mozilla.org

Имя: Pocket
Версия: 1.0.5
ID: firefox@getpocket.com

Имя: Shield Recipe Client
Версия: 55
ID: shield-recipe-client@mozilla.org

Имя: Web Compat
Версия: 1.1
ID: webcompat@mozilla.org

Расширения
----------

Имя: Kaspersky Protection
Версия: 5.0.141-4-20161031140250
Включено: false
ID: light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com

Графика
-------

Возможности
Композитинг: Direct3D 11
Асинхронное панорамирование/зум: включён ввод колесиком; включён драг полосы прокрутки
WebGL 1 - Информация WSI драйвера: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000594e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 - Визуализатор драйвера: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
WebGL 1 - Версия драйвера: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 - Расширения драйвера: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 - Расширения: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 - Информация WSI драйвера: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000594e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 - Визуализатор драйвера: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
WebGL 2 - Версия драйвера: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 - Расширения драйвера: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 - Расширения: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Звуковая подсистема: wasapi
Direct2D: true
DirectWrite: true (6.3.9600.18696)
Видеокарта №1
Активна: Да
Описание: Intel(R) HD Graphics
Код производителя: 0x8086
Код устройства: 0x0102
Версия драйвера: 9.17.10.4229
Дата разработки драйвера: 5-28-2015
Драйвера: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Код подсистемы: 00000000
Видеопамять: Unknown

Диагностика
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 4716
Лог решения
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender




Важные изменённые настройки
---------------------------

browser.cache.disk.capacity: 327680
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 1
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170629005143
browser.startup.homepage_override.buildID: 20170629005143
browser.startup.homepage_override.mstone: 55.0
browser.tabs.remote.autostart.2: true
browser.urlbar.lastSuggestionsPromptDate: 20170703
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.ipc.processCount.web: 1
extensions.lastAppVersion: 55.0
gfx.crash-guard.d3d11layers.appVersion: 55.0
gfx.crash-guard.d3d11layers.deviceID: 0x0102
gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1499085203
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170629005143
media.gmp-manager.lastCheck: 1499085203
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1499085204
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 99550
plugin.disable_full_page_plugin_for_types: application/pdf
plugins.ctprollout.cohort: test
plugins.ctprollout.cohortSample: 0.456226
security.sandbox.content.tempDirSuffix: {40ebf38e-b3f4-4e14-94eb-7003e3982f0d}
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Важные заблокированные настройки
--------------------------------

База данных Places
------------------

JavaScript
----------

Инкрементальный GC: true

Поддержка доступности
---------------------

Активирована: false
Отключение поддержки доступности: 0

Версии библиотек
----------------

NSPR
Ожидаемая минимальная версия: 4.15
Используемая версия: 4.15

NSS
Ожидаемая минимальная версия: 3.31
Используемая версия: 3.31

NSSSMIME
Ожидаемая минимальная версия: 3.31
Используемая версия: 3.31

NSSSSL
Ожидаемая минимальная версия: 3.31
Используемая версия: 3.31

NSSUTIL
Ожидаемая минимальная версия: 3.31
Используемая версия: 3.31

Экспериментальные возможности
-----------------------------

Песочница
---------

Степень изоляции процесса контента: 1
Эффективная степень изоляции процесса контента: 1
Severity: normal → major
Has Regression Range: --- → no
Has STR: --- → yes
Component: Untriaged → Graphics
Keywords: regression, regressionwindow-wanted
OS: Unspecified → Windows 8.1
Product: Firefox → Core
Hardware: Unspecified → x86_64
(Reporter)

Comment 3

a year ago
Thank you, Virtual_ManPL! I've managed to get about:support info from new Nightly profile. Here it is:

Application Basics
------------------

Name: Firefox
Version: 56.0a1
Build ID: 20170703030203
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
OS: Windows_NT 6.3
Multiprocess Windows: 1/1 (Enabled by default)
Stylo: false (disabled by build)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------
<Lots of crash reports here>

Nightly Features
----------------

Name: Activity Stream
Version: 0.0.0
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Click-to-Play staged rollout
Version: 1.2
ID: clicktoplay-rollout@mozilla.org

Name: Firefox Screenshots
Version: 10.3.0
ID: screenshots@mozilla.org

Name: FlyWeb
Version: 1.0.0
ID: flyweb@mozilla.org

Name: Follow-on Search Telemetry
Version: 0.9.1
ID: followonsearch@mozilla.com

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Multi-process staged rollout
Version: 1.70
ID: e10srollout@mozilla.org

Name: Photon onboarding
Version: 0.1
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Presentation
Version: 1.0.0
ID: presentation@mozilla.org

Name: Shield Recipe Client
Version: 55
ID: shield-recipe-client@mozilla.org

Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org

Extensions
----------

Name: Kaspersky Protection
Version: 5.0.141-4-20161031140250
Enabled: false
ID: light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com

Graphics
--------

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000594e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000594e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
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Direct2D: true
DirectWrite: true (6.3.9600.18696)
GPU #1
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Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0102
Driver Version: 9.17.10.4229
Driver Date: 5-28-2015
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Subsys ID: 00000000
RAM: Unknown

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 4464
GPUProcess: Terminate GPU Process
Device Reset: Trigger Device Reset
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature




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Sandbox
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Effective Content Process Sandbox Level: 2

Updated

a year ago
Severity: major → blocker
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: nightly-community
OS: Windows 8.1 → Windows
Hardware: x86_64 → All
FYI, workaround - set "layers.mlgpu.dev-enabled" to "false" in about:config in SafeMode
Thanks for the report, ajfhajf. It sounds like this could be a driver bug and we might have to blacklist Advanced Layers on your configuration. Would you be able to help narrow down the cause?

Test 1: In about:config, set layers.mlgpu.dev-enabled to true. Then, set gfx.direct2d.disabled to true. Does the problem persist?

Test 2: In about:config, set layers.mlgpu.dev-enabled to true, gfx.direct2d.disabled to false. Then, create a new bool pref, layers.mlgpu.enable-buffer-sharing and set it to false. Does the problem persist?
Assignee: nobody → dvander
Status: NEW → ASSIGNED
Flags: needinfo?(dvander) → needinfo?(ajfhajf)

Comment 8

a year ago
(In reply to David Anderson [:dvander] from comment #7)

I also have this problem.

> Test 1: In about:config, set layers.mlgpu.dev-enabled to true. Then, set
> gfx.direct2d.disabled to true. Does the problem persist?

The problem persist.

> Test 2: In about:config, set layers.mlgpu.dev-enabled to true,
> gfx.direct2d.disabled to false. Then, create a new bool pref,
> layers.mlgpu.enable-buffer-sharing and set it to false. Does the problem
> persist?

The problem is gone.


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Thanks, YF. It looks like ID3D11DeviceContext1::VSSetConstantBuffers1 could be broken on Intel HD Graphics 3000. Out of curiosity, what make+model laptop do you have?

Since this is a serious problem, and I haven't performance tested the alternatives yet, I think I'm going to disable Advanced Layers on nightly again.
(Reporter)

Comment 10

a year ago
(In reply to David Anderson [:dvander] from comment #7)
> Thanks for the report, ajfhajf. It sounds like this could be a driver bug
> and we might have to blacklist Advanced Layers on your configuration. Would
> you be able to help narrow down the cause?
Test 1: problem persists
Test 2: problem is gone

I am using Intel Graphics 2000 aka i5 2300 integrated graphics (released Q1'11)
Driver 9.17.10.4229, as far as I remember, that's the latest available driver
Flags: needinfo?(ajfhajf)

Comment 11

a year ago
(In reply to David Anderson [:dvander] from comment #9)
> Thanks, YF. It looks like ID3D11DeviceContext1::VSSetConstantBuffers1 could
> be broken on Intel HD Graphics 3000. Out of curiosity, what make+model
> laptop do you have?

Intel G640 with Intel HD Graphics 2000.
(Reporter)

Comment 12

a year ago
(In reply to YF (Yang) from comment #11)
> Intel G640 with Intel HD Graphics 2000.
The latest available driver for this GPU on Intel website is 9.17.10.4229:
https://downloadcenter.intel.com/ru/product/53486/Intel-Pentium-Processor-G640-3M-Cache-2-80-GHz-
You're using 9.17.10.4459. I tried to figure out where you got that driver and came across this link:
https://communities.intel.com/thread/104997
It looks like you're using Windows 10 and installed 9.17.10.4459 through Windows Update?
(Reporter)

Updated

a year ago
Flags: needinfo?(yfdyh000)

Comment 13

a year ago
Yes, the graphics driver once updated from Windows Update.
Flags: needinfo?(yfdyh000)

Comment 14

a year ago
(In reply to YF (Yang) from comment #13)
> Yes, the graphics driver once updated from Windows Update.

Accurate to say that may be Microsoft updates. It was a long time ago that I had no history.
Created attachment 8883146 [details] [diff] [review]
part 1, move config code

This moves AL configuration to a separate function just so it looks a bit cleaner.
Attachment #8883146 - Flags: review?(jmuizelaar)
Created attachment 8883148 [details] [diff] [review]
part 2, block Intel HD graphics

Short term let's just block Intel HD graphics from getting Advanced Layers. I'd like to supplant this with either a more fine tuned blocklist entry (like, only blocking VSSetConstantBuffers1), or maybe a runtime test, but I don't have a device to test this on yet.
Attachment #8883148 - Flags: review?(jmuizelaar)
I'm also wondering why the sanity test didn't pick up on this. The answer is twofold: one, it doesn't factor in AL which is to be expected. Two, it doesn't actually do anything at all when rendering fails. That's... less expected.

Updated

a year ago
Duplicate of this bug: 1378004
Created attachment 8883168 [details] [diff] [review]
part 3, update SanityTest.js

This patch adds the Advanced Layers pref to the set of bits that trigger a re-run of the sanity test. In addition, if Advanced Layers is enabled and the sanity test fails, it disables Advanced Layers via a separate pref ("layers.mlgpu.sanity-test-failed").

Finally, that alone is not a good experience: the browser is useless if nothing renders. The user has to manually quit/kill Firefox and restart.

Luckily we very recently added the ability to programmatically trigger the device reset logic, and we can use this to flip prefs from the sanity test and rebuild compositors. The sanity test now does this when turning off Advanced Layers. (We could make it do this for hardware compositing in general, but I'd do that in a separate bug.)
Attachment #8883168 - Flags: review?(mchang)
Created attachment 8883171 [details] [diff] [review]
part 4, re-read configs on device reset

For the previous patch to work, we need to rebuild configuration info before triggering the device reset. We probably should have been doing this all along, I can't think of a reason it wouldn't be safe.
Attachment #8883171 - Flags: review?(kechen)

Updated

a year ago
status-firefox54: --- → unaffected
status-firefox55: --- → unaffected
status-firefox56: --- → affected

Updated

a year ago
Duplicate of this bug: 1378103
Based on more reports of devices 0x0116 and 0x0126 failing, I'm going to blocklist all of DeviceFamily::IntelHDGraphicsToSandyBridge.
Created attachment 8883372 [details] [diff] [review]
part 2, block Intel HD graphics
Attachment #8883148 - Attachment is obsolete: true
Attachment #8883148 - Flags: review?(jmuizelaar)
Attachment #8883372 - Flags: review?(jmuizelaar)
Attachment #8883372 - Flags: review?(jmuizelaar) → review+
Attachment #8883146 - Flags: review?(jmuizelaar) → review+
After today's update, this issue seems to be solved.
Created attachment 8883399 [details]
Att20170704.jpg
(In reply to Jose Maria from comment #25)
> Created attachment 8883399 [details]
> Att20170704.jpg

Jose, can you attach your about:support as well? I want to make sure your configuration is included in the fix.
Flags: needinfo?(josetaborda)

Updated

a year ago
Duplicate of this bug: 1378217
(In reply to David Anderson [:dvander] from comment #26)
> (In reply to Jose Maria from comment #25)
> > Created attachment 8883399 [details]
> > Att20170704.jpg
> 
> Jose, can you attach your about:support as well? I want to make sure your
> configuration is included in the fix.

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WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b34f) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (6.3.9600.18696)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 3000
Vendor ID: 0x8086
Device ID: 0x0116
Driver Version: 9.17.10.2884
Driver Date: 11-7-2012
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Subsys ID: 16421043
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce GT 540M
Vendor ID: 0x10de
Device ID: 0x0df4
Driver Version: 21.21.13.7849
Driver Date: 1-20-2017
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 16421043
RAM: 1024
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 3872
GPUProcess: Terminate GPU Process
Device Reset: Trigger Device Reset
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
ADVANCED_LAYERS:
disabled by default: Disabled by default




Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 1
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170704030203
browser.startup.homepage_override.buildID: 20170704030203
browser.startup.homepage_override.mstone: 56.0a1
browser.urlbar.lastSuggestionsPromptDate: 20170704
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
extensions.lastAppVersion: 56.0a1
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1499166294
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170704030203
media.gmp-manager.lastCheck: 1499201904
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1499166298
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1499166777
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
security.sandbox.content.tempDirSuffix: {9a40582f-4f3a-4037-8ed8-bbe00d5561b8}
services.sync.declinedEngines:
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1499166777
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true

Library Versions
----------------

NSPR
Expected minimum version: 4.16 Beta
Version in use: 4.16 Beta

NSS
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

NSSSMIME
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

NSSSSL
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

NSSUTIL
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 2
Effective Content Process Sandbox Level: 2
Flags: needinfo?(josetaborda)

Updated

a year ago
Duplicate of this bug: 1378111
Duplicate of this bug: 1378305
Comment on attachment 8883168 [details] [diff] [review]
part 3, update SanityTest.js

Review of attachment 8883168 [details] [diff] [review]:
-----------------------------------------------------------------

::: toolkit/components/gfx/SanityTest.js
@@ +37,5 @@
>  const REASON_FIRST_RUN = 0;
>  const REASON_FIREFOX_CHANGED = 1;
>  const REASON_DEVICE_CHANGED = 2;
>  const REASON_DRIVER_CHANGED = 3;
> +const REASON_CONFIG_CHANGED = 4;

nit: rename to REASON_AL_CONFIG_CHANGED 

Also, please update telemetry comment [1] 

[1] http://searchfox.org/mozilla-central/source/toolkit/components/telemetry/Histograms.json#12037

@@ +186,5 @@
>      this.ctx = this.canvas.getContext("2d");
>  
>      // Perform the compositor backbuffer test, which currently we use for
>      // actually deciding whether to enable hardware media decoding.
> +    testCompositor(this, this.win, this.ctx);

If we disable AL, couldn't we redo all the prefs and land back on D2D and also black screen again? If we disable AL, don't we have to re-run the sanity test to test the config after the device reset?
(In reply to Mason Chang [:mchang] from comment #31)
> Comment on attachment 8883168 [details] [diff] [review]
> part 3, update SanityTest.js
> 
> Review of attachment 8883168 [details] [diff] [review]:
> -----------------------------------------------------------------
> 
> @@ +186,5 @@
> >      this.ctx = this.canvas.getContext("2d");
> >  
> >      // Perform the compositor backbuffer test, which currently we use for
> >      // actually deciding whether to enable hardware media decoding.
> > +    testCompositor(this, this.win, this.ctx);
> 
> If we disable AL, couldn't we redo all the prefs and land back on D2D and
> also black screen again? If we disable AL, don't we have to re-run the
> sanity test to test the config after the device reset?

The layers part of the sanity test doesn't do anything right now, so re-running it would have no effect. This patch makes it do something if AL is on (disables AL), but there's no change in functionality after that, or if AL is off.
Attachment #8883168 - Flags: review?(mchang) → review+
I don't know if I should post this here to help solving different issues related to Intel HD GPU (0x0116) or generate a new bug:
I have a recurrent problem with Facebook video playback. Video starts playing and then turns into green and Windows shows this message:
"The display driver stopped responding and recovered
The Intel Graphics Accelerator Driver for Windows 8 (R) driver stopped responding and was successfully recovered."

About:support

Application Basics
------------------

Name: Firefox
Version: 56.0a1
Build ID: 20170705095941
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
OS: Windows_NT 6.3
Multiprocess Windows: 1/1 (Enabled by default)
Stylo: false (disabled by build)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Nightly Features
----------------

Name: Activity Stream
Version: 0.0.0
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Click-to-Play staged rollout
Version: 1.2
ID: clicktoplay-rollout@mozilla.org

Name: Firefox Screenshots
Version: 10.3.0
ID: screenshots@mozilla.org

Name: FlyWeb
Version: 1.0.0
ID: flyweb@mozilla.org

Name: Follow-on Search Telemetry
Version: 0.9.1
ID: followonsearch@mozilla.com

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Multi-process staged rollout
Version: 1.70
ID: e10srollout@mozilla.org

Name: Photon onboarding
Version: 0.1
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Presentation
Version: 1.0.0
ID: presentation@mozilla.org

Name: Shield Recipe Client
Version: 55
ID: shield-recipe-client@mozilla.org

Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org

Extensions
----------

Name: IDM Integration Module
Version: 6.28.14
Enabled: false
ID: mozilla_cc3@internetdownloadmanager.com

Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b34f) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b34f) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (6.3.9600.18696)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 3000
Vendor ID: 0x8086
Device ID: 0x0116
Driver Version: 9.17.10.2884
Driver Date: 11-7-2012
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Subsys ID: 16421043
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce GT 540M
Vendor ID: 0x10de
Device ID: 0x0df4
Driver Version: 21.21.13.7849
Driver Date: 1-20-2017
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 16421043
RAM: 1024
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 7056
GPUProcess: Terminate GPU Process
Device Reset: Trigger Device Reset
failures: GP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(426,426)texture11: false Code: 0x887a0005
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
ADVANCED_LAYERS:
disabled by default: Disabled by default


Failure Log
(#0): GP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(426,426)texture11: false Code: 0x887a0005

Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 1
browser.download.useDownloadDir: false
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170705095941
browser.startup.homepage_override.buildID: 20170705095941
browser.startup.homepage_override.mstone: 56.0a1
browser.tabs.warnOnClose: false
browser.urlbar.lastSuggestionsPromptDate: 20170704
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
extensions.lastAppVersion: 56.0a1
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1499166294
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170705095941
media.gmp-manager.lastCheck: 1499281822
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1499166298
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1499166777
places.history.expiration.transient_current_max_pages: 37878
plugin.disable_full_page_plugin_for_types: application/pdf
security.sandbox.content.tempDirSuffix: {9a40582f-4f3a-4037-8ed8-bbe00d5561b8}
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1499166777
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true

Library Versions
----------------

NSPR
Expected minimum version: 4.16 Beta
Version in use: 4.16 Beta

NSS
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

NSSSMIME
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

NSSSSL
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

NSSUTIL
Expected minimum version: 3.32 Beta
Version in use: 3.32 Beta

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 2
Effective Content Process Sandbox Level: 2
Created attachment 8883788 [details]
ATTfbs20170705.jpg

Comment 35

a year ago
(In reply to Jose Maria from comment #33)
> I don't know if I should post this here to help solving different issues
> related to Intel HD GPU (0x0116) or generate a new bug:
> I have a recurrent problem with Facebook video playback. Video starts
> playing and then turns into green and Windows shows this message:
> "The display driver stopped responding and recovered
> The Intel Graphics Accelerator Driver for Windows 8 (R) driver stopped
> responding and was successfully recovered."

I think this is a different problem, and you have "ADVANCED_LAYERS: disabled by default: Disabled by default", please fill new bug to Core - Graphics.
Whiteboard: [keep-open]

Comment 36

a year ago
Pushed by danderson@mozilla.com:
https://hg.mozilla.org/integration/mozilla-inbound/rev/f687c216abad
Move AL configuration code to a separate function. (bug 1377866 part 1, r=jrmuizel)
https://hg.mozilla.org/integration/mozilla-inbound/rev/a3c03544c354
Block Advanced Layers on older Intel HD Graphics hardware. (bug 1377866 part 2, r=jrmuizel)
Attachment #8883171 - Flags: review?(kechen) → review+
Whiteboard: [keep-open]

Comment 38

a year ago
Pushed by danderson@mozilla.com:
https://hg.mozilla.org/integration/mozilla-inbound/rev/616baa60cf87
Disable Advanced Layers when the sanity test fails. (bug 1377866 part 3, r=mchang)
https://hg.mozilla.org/integration/mozilla-inbound/rev/ade4cbcf041d
Rebuild configuration info when a device reset occurs. (bug 1377866 part 4, r=kechen)

Comment 39

a year ago
bugherder
https://hg.mozilla.org/mozilla-central/rev/616baa60cf87
https://hg.mozilla.org/mozilla-central/rev/ade4cbcf041d
Status: ASSIGNED → RESOLVED
Last Resolved: a year ago
status-firefox56: affected → fixed
Resolution: --- → FIXED
Target Milestone: --- → mozilla56
status-firefox-esr52: --- → unaffected
See Also: → bug 1443353
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