Created attachment 8884049 [details] error-sync-1499279176445.txt User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:54.0) Gecko/20100101 Firefox/54.0 Build ID: 20170628075643 Steps to reproduce: open > preferences > Sync Tab Firefox Account: firstname.lastname@example.org email@example.com is not verified. Click on "Verify Email" See Pop up that says verification sent Actual results: Never receive an email with verification link. I've tried this several times over the past week. My email account is working fine. Expected results: Should have received verification email. Actually, I've used this account to sync all my devices ever since the sync feature was offered and all was syncing until recently.
Component: Untriaged → Server: Firefox Accounts
Product: Firefox → Cloud Services
Version: 54 Branch → unspecified
:jbuck, can we please check the bounce record state for this user?
MySQL [fxa]> select * from emailBounces where email = 'firstname.lastname@example.org'; Empty set (0.00 sec)
> Empty set (0.00 sec) OK, so we're definitely *trying* to send the email then. Rob, do you have e.g. a greylisting system or other email security measures that the email might be getting caught up in?
No I double checked my email settings before I opened the bug. As I noted everything was working fine until a couple weeks ago. I am getting these bugzilla updates at this email.
> everything was working fine until a couple weeks ago This does correspond to the timeline on which we've switched to using dedicated IP addresses with SES, so that's probably triggered some new deliverability issue. Unfortunately this is notoriously hard to debug, but we'll try. Rob, can you tell us more about your mail hosting setup? Is it run by a particular service provider, or self-hosted on particular software, or something else?
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