1379968 - Cannot paste pics from TechSmith Jinx in Gmail in FireFox

Status: RESOLVED FIXED

(Firefox :: Extension Compatibility, defect)

Description

[John Morris]

Attachment: FF Image Paste 20170711.docx

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170628075643

Steps to reproduce:

I use a program from TechSmith called Jinx to copy and paste film and video.



Actual results:

When I try and paste the picture captured with Jinx in the Gmail window in FF (32-bit or 64-bit) it fails.

FF reports something to me in a dialog like: "You cannot paste more that 1000 characters into a window". 


Expected results:

The picture should have pasted in my Gmail window.  See attachment.

Comment 1

[Abe - QA (:Abe_LV)]

Hi John,

I have tested this with latest nightly, Jing and with and without google translator add-on. But I couldn't manage to reproduce it. I am able to capture an image using Jing and paste into my Gmail with no errors.

Looking into your attachment, I noticed that the error you are getting looks from the "Google Translator" add-on, not from Firefox. 

So, could you please disable the "google translator" addon and try it again?  If you are still able to reproduce it, please also attach the "about:support" information. Thanks

Comment 2

[SriSailesh]

I worked with both enabling and disabling the google translator. When it is enabled,it couldnt copy and when disabling it worked out.

Comment 3

[John Morris]

Well here is my latest finding....

My original culprit for this window resizing nonsense was Redmond Washington or Microcoft to everyone else.  I just installed the Monthly Rollup and folks....

IT'S A MIRACLE!!!

The screen resizing and movment between laptop and Monitor have all seemed to stop.  Even after going to sleep overnight and again today over the lunch time hours.

I am recommending that you not waste another millisecond on this problem.

If it materializes again in the next few weeks I will let you all know.  So I am not recommending closing this ticket just yet.

Thanks for your patience, quick responses to me and your efforts on my behalf to locate the problem.

I hope that this proves to be the resolution of the problem but only time will tell.  

I do not like wasting my time and I hate even more wasting yours.

Let us see what transpires in the next week or so.

Regards,
John Morris

Comment 4

[Andy McKay]

Thanks for the follow up John. Resolving based on comment 3.