1380453 - Page prints blank with 52 ESR

Status: RESOLVED DUPLICATE of bug 1321803

(Core :: Printing: Output, defect)

Description

[Mike Kaply [:mkaply]]

I've had a report of another page that doesn't print with ESR 52. This is after the fix for bug 1373363.

I have tried turning e10s on and off, but it still prints blank.

It works fine on release.

Comment 1

[Mike Kaply [:mkaply]]

Print preview shows up blank as well, so no need to waste paper.

Comment 2

[Ryan VanderMeulen [:RyanVM]]

I can reproduce with Fx52 but not Fx53. Will narrow down a fix range.

Comment 3

[Ryan VanderMeulen [:RyanVM]]

INFO: First good revision: 93f9057d4ca0094f5c3b93d5c2181c8c89892940
INFO: Last bad revision: 60ba1893ecf3690dcee0be7872d3de2ca26c557e
INFO: Pushlog:
https://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=60ba1893ecf3690dcee0be7872d3de2ca26c557e&tochange=93f9057d4ca0094f5c3b93d5c2181c8c89892940

Looks like this is a dupe of bug 1321803. While it does graft cleanly to ESR52, I'm worried about how risky of a backport it is. Thoughts, Boris?

Comment 4

[Boris Zbarsky [:bzbarsky]]

Should be fairly safe, actually.  It added a new API and one single caller of that API, plus various test bits.  And the API impl should backport cleanly to 52 from 53.  Plus we have no known regressions from it.

Comment 5

[Jason R]

I've had a heck of a time trying to print recently and I've just about given up... First somehow FF decided to make my pages super-long for no good reason. I found an article about setting the page width/height to -1 in the about:config, which that seemed to fix half the problem.

The other half of the problem is it won't print any text! It will print images, just no text. Everything looks fine on the print preview page, but printing to my HP Laserjet, Adobe PDF, whatever, results in the same failed printing attempt...



Application Basics
------------------

Name: Firefox
Version: 54.0.1
Build ID: 20170628075643
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Adobe Acrobat DC - Create PDF
Version: 15.01.03
Enabled: true
ID: [e-mail]

Name: Application Update Service Helper
Version: 2.0
Enabled: true
ID: [e-mail]

Name: Classic Theme Restorer
Version: 1.6.8.1
Enabled: true
ID: ClassicThemeRestorer@ArisT2Noia4dev

Name: Firefox Screenshots
Version: 6.6.0
Enabled: true
ID: [e-mail]

Name: Follow-on Search Telemetry
Version: 0.9.1
Enabled: true
ID: [e-mail]

Name: LastPass: Free Password Manager
Version: 4.1.54
Enabled: true
ID: [e-mail]

Name: Multi-process staged rollout
Version: 1.50
Enabled: true
ID: [e-mail]

Name: Pocket
Version: 1.0.5
Enabled: true
ID: [e-mail]

Name: Shield Recipe Client
Version: 1.0.0
Enabled: true
ID: [e-mail]

Name: uBlock Origin
Version: 1.13.4
Enabled: true
ID: [e-mail]

Name: Web Compat
Version: 1.1
Enabled: true
ID: [e-mail]

Name: CacheViewer
Version: 0.8.6.3.1-let-fixed
Enabled: false
ID: {71328583-3CA7-4809-B4BA-570A85818FBB}

Name: Live HTTP headers
Version: 0.17.1-signed.1-signed
Enabled: false
ID: {8f8fe09b-0bd3-4470-bc1b-8cad42b8203a}

Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008170) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008170) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Audio Backend: wasapi
Direct2D: true
DirectWrite: false (10.0.15063.413)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 760
Vendor ID: 0x10de
Device ID: 0x1187
Driver Version: 22.21.13.8476
Driver Date: 6-27-2017
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumd.dll
Subsys ID: 27653842
RAM: 2048

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): cairo
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): cairo
AzureFallbackCanvasBackend (UI Process): skia
failures: [GFX1 22]: Invalid scaled font
Decision Log
D3D9_COMPOSITING:
disabled by default: Disabled by default
WEBRENDER:
unavailable by runtime: Build doesn't include WebRender


Failure Log
(#0): [GFX1 22]: Invalid scaled font
(#315): [GFX1 22]: Invalid scaled font
(#316): [GFX1 22]: Invalid scaled font
(#317): [GFX1 22]: Invalid scaled font
(#318): [GFX1 22]: Invalid scaled font
(#319): [GFX1 22]: Invalid scaled font
(#320): [GFX1 22]: Invalid scaled font
(#321): [GFX1 22]: Invalid scaled font
(#322): [GFX1 22]: Invalid scaled font
(#323): [GFX1 22]: Invalid scaled font
(#324): [GFX1 22]: Invalid scaled font
(#325): [GFX1 22]: Invalid scaled font
(#326): [GFX1 22]: Invalid scaled font
(#327): [GFX1 22]: Invalid scaled font
(#328): [GFX1 22]: Invalid scaled font
(#329): [GFX1 22]: Invalid scaled font

Important Modified Preferences
------------------------------

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privacy.sanitize.migrateFx3Prefs: true
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privacy.trackingprotection.introCount: 20
security.sandbox.content.tempDirSuffix: {bb8172ae-23ba-4d4a-b84d-0facecb91268}
security.ssl3.dhe_rsa_aes_128_sha: false
security.ssl3.dhe_rsa_aes_256_sha: false
services.sync.declinedEngines: adblockplus,forms,history
services.sync.engine.history: false
services.sync.engine.prefs.modified: true
services.sync.lastPing: 1470756548
services.sync.lastSync: Wed Aug 10 2016 07:29:33 GMT-0500 (Central Standard Time)
services.sync.numClients: 1
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1499257974
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
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JavaScript
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Incremental GC: true

Accessibility
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Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.14
Version in use: 4.14

NSS
Expected minimum version: 3.30.2
Version in use: 3.30.2

NSSSMIME
Expected minimum version: 3.30.2
Version in use: 3.30.2

NSSSSL
Expected minimum version: 3.30.2
Version in use: 3.30.2

NSSUTIL
Expected minimum version: 3.30.2
Version in use: 3.30.2

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 1

Comment 6

[Jason R]

Attachment: Page Length Issue Maybe Tied To Blank Print Issue

Comment 7

[Ryan VanderMeulen [:RyanVM]]

Jason, please file a new bug for the issues you're having. This one specifically covers an issue that only affects ESR52, not 54, and tracking multiple issues in one bug quickly becomes a nightmare. Feel free to CC me on the new bug when you file it and I'll do what I can to help triage it.

Comment 8

[Jason R]

Okay, will do. Sorry didn't notice it was referencing ESR52 only.

Comment 10

[Boris Zbarsky [:bzbarsky]]

Jason, when you file, please make sure to include a link (or links) to a page showing the problem.

Comment 11

[Ryan VanderMeulen [:RyanVM]]

FYI, bug 1321803 was approved for backport to ESR52, so this specific printing issue should be resolved in the ESR 52.3 release in a few weeks.