1380625 - thunderbird got connection problems to my exchange account (using ExQuilla) and deleted all tags of my emails

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[albflo]

Attachment: thunderbird_sysinfo.txt

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170612121707

Steps to reproduce:

Hi,

I was traveling with train and my notebook had connection problems to the on board wifi. Therefore got Thunderbird no connection to the network and suddenly i saw that Thunderbird listed in my exchange account two times a folder named inbox. Therefore I close Thunderbird and started it again.


Actual results:

After the restart it synced all my mails from the exchange account again and all my tags, which I set to my emails where gone.


Expected results:

It would be great if something like a backup tag file exists, or something how I can get my tags back. Because tagging is a very comfortable thing, but If they get lost it's very bad.
Does someone already had this bug and does exist a workaround to get my tags back?

Best regards,
albflo

Comment 1

[Jorg K (CEST = GMT+2)]

How do you access your Exchange account? Using IMAP or the ExQuilla add-on?

Comment 2

[albflo]

I access it by using ExQuulla Addon

Comment 3

[Jorg K (CEST = GMT+2)]

Then you should report the problem to the author of the ExQuilla add-on:
https://exquilla.zendesk.com/hc/en-us