1381115 - mozglue.dll causes firefox to crash

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Gen]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20170607123825

Steps to reproduce:

Opened browser, let it run for 2 mins opening 4 tabs

CNN, Amazon, weather.com, Microsoft.com

I re-imaged and swapped out HDD with SSD.




Actual results:

32 bit version of 52 memory will cap at 1.5GB in memory usage and crash I get this.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name:         plugin-container.exe
  Application Version:     52.1.2.6346
  Application Timestamp:              591cb5fb
  Fault Module Name:    mozglue.dll
  Fault Module Version: 52.1.2.6346
  Fault Module Timestamp:          591cb197
  Exception Code:             80000003
  Exception Offset:           0000f37f
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:           1033
  Additional Information 1:           0a9e
  Additional Information 2:           0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:           0a9e
  Additional Information 4:           0a9e372d3b4ad19135b953a78882e789



Expected results:

memory shouldn't be more than 400MB in usage (I have the same spec machine)

Comment 1

[YF (Yang)]

https://developer.mozilla.org/en-US/docs/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[Vlad Bacia-Mociran [:VladB]]

Gen, please try and reproduce this issue with latest Nightly x64 build (https://www.mozilla.org/en-US/firefox/nightly/all/) and report back the results. I saw that you have a 32-bit browser version on a 64-bit OS.

Please paste here the crash ID from about:crashes. The crash id should be bp-... . Thank you.

Comment 3

[Gen]

(In reply to Vlad Bacia-Mociran [:VladB], Desktop Engineering QA from comment #2)
> Gen, please try and reproduce this issue with latest Nightly x64 build
> (https://www.mozilla.org/en-US/firefox/nightly/all/) and report back the
> results. I saw that you have a 32-bit browser version on a 64-bit OS.
> 
> Please paste here the crash ID from about:crashes. The crash id should be
> bp-... . Thank you.

Understood, I will attempt to reproduce this issue. 

We deploy 32 bit in our organization for plug-in reasons. We aren't on the regular version release because of this. Eventually if they don't have 64 bit versions of the plugins we use, we will tell staff to deal with it without the deployed plugins. 

IE tab switcher and xmarks is the only two plugins we got.

Comment 4

[Gen]

Could not reproduce the problem.

Since it happen to the staff person only, I'm asking him to use it as normal till it crashes and I'll post the crash ID. 

Thanks,

Comment 5

[Vlad Bacia-Mociran [:VladB]]

Based on Comment 4 from the reporter, changing status to RESOLVED-WORKSFORME.

If anyone can still reproduce it on latest versions, feel free to reopen the issue and provide more information.