Can't log in to nytimes.com from front page

RESOLVED INCOMPLETE

Status

()

Firefox
Untriaged
RESOLVED INCOMPLETE
11 months ago
10 months ago

People

(Reporter: pwalm, Unassigned, NeedInfo)

Tracking

56 Branch
Unspecified
Mac OS X
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

11 months ago
Big blue "Log in" button at top right on the front page of NY Times won't work. "Subscribe" does. And I can log in from other pages. Disabled uBlock Origin and the problem persists.

Comment 1

11 months ago
Have you tried a clean profile? Firefox stable? Are there any errors in the web / browser console when trying to log in? What does "won't work" actually mean - does clicking the button do nothing? Does it take you to the wrong page? Does it claim your login credentials are invalid even though they aren't? Something else?
Component: General → Untriaged
Flags: needinfo?(pwalmsley)
Flags: needinfo?(pwalmsley)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0

I have tested this issue on Mac OS 10.12 and Windows 10 x64 with the latest Firefox release (54.0.1) and the latest Nightly (57.0a1-20170806100257) and haven't managed to reproduce it.
After navigating to nytimes.com and pressing the login button at the top right corner of the front page of NY Times, I am redirected to the login page which displays the login form, from which I was able to login successfully.

Is this issue still reproducible on your end? Can you please retest this using the latest Firefox release and the latest Nightly build? When doing this, please use a new clean Firefox profile.
Flags: needinfo?(pwalmsley)
Considering the fact that I cannot reproduce this and the fact that the reporter did not answered to my request until now, I will mark this as Resolved-Incomplete.

If anyone can still reproduce it, feel free to reopen the issue and provide more information.
Status: NEW → RESOLVED
Last Resolved: 10 months ago
Resolution: --- → INCOMPLETE
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