Crash sending mail when changing From with dig signature to AOL account



MailNews Core
Security: S/MIME
16 years ago
9 years ago


(Reporter: Jimmy Lee, Assigned: kaie)



1.0 Branch
Windows 2000

Firefox Tracking Flags

(Not tracked)




16 years ago
Build: 2002-04-17-17-1.0.0(WIN)

1. Verify that mail account is set to digitally sign messages from Mail &    
   Newsgroups Account Settings
2. Setup an AOL account in Netscape Mail if one is not already set up
3. Launch Netscape Mail
4. Open mail account and compose message
5. Click on From drop-down at top and choose AOL account
6. Click Send


Prompt appears to enter password for AOL account.

The crash does not occur if mail account is not enabled to be digitally signing

Comment 1

16 years ago
TalkBack Incident ID = 5359876

Stack Signature  nss3.dll + 0x33b0e (0x033d3b0e) e4d6f08d
Keywords: crash

Comment 2

16 years ago
As I know that there are limitation for AOL Server, but shouldn't get this crash 
if AOL is not supporting digitally sign messages.....should this bug be 
nominated nsbeta1?

Comment 3

16 years ago
Thanks, Karen.  Yes, this should be nominated.  I have not investigated the
other platforms, but I'll pass it off to Charles from here for further testing.

This needs to be fixed because Mail supports changing the From from the mail
compose window.  Users are encouraged to consolidate all their mail accounts to
the Mail application which increases the probability of this crash being
encountered.  It seems reasonable that digital signing and multiple mail servers
would be used in an enterprise enviroment.  I do not know if the problem is
specific to an AOL server, but I suspect it is not because the crash occurs so
quickly seemingly well before contact is even made to the mail server.
Keywords: nsbeta1

Comment 4

16 years ago
Adding dependency to group related bugs.
Depends on: 106988

Comment 5

16 years ago
Note that from an embedding perspective, AOL users rarely have other accounts.
This is a bug affecting users who also have account. This
is an important constituency.
There's also a workaround. If you first open your AOL Inbox folder, you'll be
able to send email from your AOL account without siging it.
Priority: -- → P1
Whiteboard: [adt2]
Target Milestone: --- → 2.3

Comment 6

16 years ago
I got many crashes sending signed mail... and no AOL account involved in it.

Talkback Incident ID = TB5510938K TB5467014W TB5466727M TB5375577K

Comment 7

16 years ago
Other Crashes (not much of a stack trace)

nss3.dll + 0x33b0e (0x04d53b0e) 

Comment 8

16 years ago
Assignee: ssaux → kaie

Comment 9

16 years ago
We'll address this after beta.
Whiteboard: [adt2] → [adt2] RTM

Comment 10

16 years ago
charles - can you make sure this gets into the release notes?  If the user is
using a certificate and has multiple accounts including AOL, we should recommend
that s/he not have the default to use signed mail.
Keywords: relnote


16 years ago
Keywords: nsbeta1 → nsbeta1+

Comment 11

16 years ago
I hope this is the same crash as bug 139329. Please retest once that other bug
gets fixed. Adding dependency.

Also I think this bug is not dependent on bug 106988. Fixing this crash does not
require us to change the encryption setting for the current compose window.
Depends on: 139329
No longer depends on: 106988
Whiteboard: [adt2] RTM → [adt2 RTM]

Comment 12

16 years ago
Now that bug 139329 has been fixed on both trunk and branch, do you still see
this crash?

Comment 13

16 years ago
I no longer see the crash.  Jimmy, do you still get this crash?

Comment 14

16 years ago
Build: 2002-05-12-20-XXXPR1

I no longer crash.

I receive a dialog titled "Send Error Message".  It says, "Sending of message
failed.  You specified that this message should be digitally signed, but the
application either failed to find the signing certificate specified in your Mail
& Newsgroup Account Settings, or the certificate has expired."

Comment 15

16 years ago
Jimmy, that is now the expected behaviour, thanks for testing.
I'm removing keywords, as duplicate bug 139329 is fixed on both trunk and branch.

The reason, why you see that new message after switching the mail account, is
bug 106988.

*** This bug has been marked as a duplicate of 139329 ***
Last Resolved: 16 years ago
No longer depends on: 139329
Keywords: nsbeta1+, relnote
Resolution: --- → DUPLICATE
Whiteboard: [adt2 RTM]

Comment 16

16 years ago
Verified - crashes are gone.  Other defects are open related to the switching of
account settings.

For now, multiple accounts almost work without problems when configured for
s/mime.  The outstanding item relates to switching between accounts not
configured for s/mime and those that are.


13 years ago
Component: Security: S/MIME → Security: S/MIME
Product: PSM → Core


9 years ago
Version: psm1.01 → 1.0 Branch


9 years ago
Component: Security: S/MIME → Security: S/MIME
Product: Core → MailNews Core
QA Contact: carosendahl → s.mime
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