1383525 - 54.0.1 will not print to HP printer. Roll back to 53.0.3 solved the issue.

Status: RESOLVED INCOMPLETE

(Core :: Printing: Output, defect, P3)

Description

[maijerry]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170518000419

Steps to reproduce:

Tried printing from Firefox 54.0.1. to HP M276 AIO printer.  All I get is blank sheets.
Chrome worked fine on the same print job.  IE worked fine on the same print job.
Tried multiple solutions.  Reset all print configurations in the config. screen.
Nothing worked.  Found one possible solution online.  Roll back to previous version
to see if that's the problem.  Installed 53.0.3.  Works perfectly again.  Something
is not quite right with 54.0.1 regarding printing.


Actual results:

Everything works fine under version 53.0.3.  I'm holding there until I hear that this
issue has been resolved.


Expected results:

54.0.1 should have had no issues when printing web pages while using the browser.

Comment 1

[Jonathan Watt [:jwatt]]

I've seen this in one case before where the page size was something broken. And it only started appearing after a certain version. Can you try latest Firefox and check what size paper is selected and make sure it's something known good (A4 for example).

If the problem is still occurring and page size doesn't seem to be the problem, can you try opening about:support and clicking the "Restart with Add-ons Disabled" button and trying again just to double check that add-ons aren't the problem?