4 months ago
2 months ago


(Reporter: Chris SNUGGS, Unassigned, NeedInfo)


Firefox Tracking Flags

(Not tracked)


(Whiteboard: [closeme 2017-10-01 WFM])



4 months ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
Build ID: 20161031133903

Steps to reproduce:

Installed Thunderbird - set up "new mail acount" - entered gmail password when prompted

Actual results:

password refused over and over again

Expected results:

Should have been able to connect to gmail as it has worked for YEARS - something you recently did means I can NO LONGER use TBird AT ALL.

As usual, something totally fundamental appears nowhere in the list of "bugs" as far as I can see.
This looks like it may be a duplicate of bug 1379475. 

Also confirm you are using the latest version of Thunderbird
We had problems with Gmail which were fixed on TB 52.2.1, see release notes:

There are however still reports of further Gmail problems, see bug 1379475 or bug 1379592.
Bundling remaining Gmail problems to bug 1379475.
Last Resolved: 4 months ago
Resolution: --- → DUPLICATE
Duplicate of bug: 1379475

Comment 4

4 months ago
I am on release 17.0.8

Thank you for the information, but I am getting nowhere. What I do not understand is that with a completely new install it STILL does not work, even though the gmail account is found. I have never had this problem before and have been using Thunderbird for many years now. Someone somewhere forgot the old saying: "If it ain't broke, don't fix it."

I have to look for an alternative to Thunderbird, or use gmail direct - which is not as nice.
TB 17? Please upgrade to TB 52.2.1. Or have you already?

Comment 6

2 months ago
> I am on release 17.0.8

If Thunderbird version 17 then this may not be a duplicate of bug 1379475.

Chris, did everything work for you when using version 52??
Flags: needinfo?(chrissnuggs)
Whiteboard: [closeme 2017-10-01 WFM]
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