Closed Bug 1385426 Opened 9 years ago Closed 9 years ago

Tableau old server licenses to be reassigned

Categories

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Product:
Infrastructure & Operations Graveyard
Component:
Servicedesk
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: Shraddha, Unassigned)

Details

HI, We got a note from Service desk while they were carrying out exit process for Ryan Watson.They ran into a couple of software licenses that may need to be reassigned to a different member of the team. 2x SFT04258 - Microsoft Windows Server 2008 R2 Standard (Volume) "These 2 licenses are related to a bugzilla bug 1124331 and have been specified as being installed on "[..] HP G9 blades (tableau2.metrics.scl3.mozilla.com) on the metrics vlan in SCL3" (as per license comments). As we do not have access to this bug, can you see if any of Ryan's colleagues knows what they are for and if we can assign them to someone else? " We as data team have already decommissioned tableau[123].metrics.scl3.mozilla.com. My question is- Do we raise separate bug to erase the licenses and how/what is the process to reassign it to another team member? I spoke with Q before on this and he mentioned that MAK licenses sit in the store to be used again if need be. I wanted to have this bug tracked related to the Service Desk ask. Appreciate any help/next steps/suggestions. Thank you
Flags: needinfo?(arich)
We don't actually manage the tableau systems, so unfortunately I don't have an answer for you on this. We only provide GPO/patching via the domain. I'm not sure which queue to reassign this to, but relops is not the proper place to get a resolution.
Assignee: relops → desktop-support
Status: NEW → UNCONFIRMED
Component: RelOps → Servicedesk
Ever confirmed: false
Flags: needinfo?(arich)
QA Contact: arich → mpoessy
HI Mike, Would you be able to assist to take this bug to closure?
Flags: needinfo?(mpoessy)
Thanks !
Hi Shraddha. We reached out to Natalie for verification. Licenses are no longer needed and have been decommissioned.
Flags: needinfo?(mpoessy)
Awesome, closing the bug. Thank you all!
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → FIXED
I have made contact with Josh from BCS, contact details below. he is looking in to this. Today I informed him that I wish to escalate this issue. Josh Chilman | BCS Account Manager 0203 176 0618 | 07734 869452 From: Kumbulani Mhlanga [mailto:kmhlanga@mozilla.com] Sent: 07 August 2017 15:42 To: Joshua Chilman <Joshua.Chilman@excellgroup.com> Subject: test email from Kumbi
Product: Infrastructure & Operations → Infrastructure & Operations Graveyard
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