1385782 - four identical miscellaneous sections in help

Status: RESOLVED WONTFIX

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Ulrich Windl]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20170612000000

Steps to reproduce:

I called online help (Help->Keyboard Shortcuts) (https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly?redirectlocale=en-US&as=u&redirectslug=Keyboard+shortcuts&utm_source=inproduct#w_miscellaneous)


Actual results:

I the overview there are four subsequent sections, each named "Miscellaneous".


Expected results:

Multiple sections at the same level should have different names. In concrete: Be more specific!

Comment 1

[Ulrich Windl]

It seems these four sections are identical, also.

Comment 2

[jscher2000]

There have been more than 15 edits to the article since this bug was filed, and I do not see the issue currently (on Windows).

Ulrich, are you still seeing multiple Miscellaneous sections, or can we close this one?

Comment 3

[Ulrich Windl]

I wonder what you are seeing for the URL https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly?redirectlocale=en-US&as=u&redirectslug=Keyboard+shortcuts&utm_source=inproduct
because I still see four sections named "Miscellaneous", like this:

...
PDF Viewer
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Media shortcuts
...

So hoping the problem will go away automagically was not successful, and no, you cannot close the bug while the problem still persists.

Comment 4

[Ulrich Windl]

Looking closer, I found this:
[...]
</p><span class="for" data-for="fx50"><div class="for" data-for="win,linux">
<h1 id="w_miscellaneous">Miscellaneous</h1>
[...]
</div><div class="for" data-for="mac">
<h1 id="w_miscellaneous_2">Miscellaneous</h1>
[...]
</div></span><span class="for" data-for="not fx50"><div class="for" data-for="win,linux">
<h1 id="w_miscellaneous_3">Miscellaneous</h1>
[...]
</div><div class="for" data-for="mac">
<h1 id="w_miscellaneous_4">Miscellaneous</h1>
[...]

Comment 5

[Ulrich Windl]

Another note: Some magic scripting may prevent multiple "Miscellaneous" sections to appear (A bad choice IMHO).

Comment 6

[jscher2000]

The "showfor" structure used throughout the Knowledge Base to adapt pages to your OS and program version require JavaScript to be enabled. There is not a graceful fallback if the user has JavaScript disabled.

The showfor struture is used not just for large blocks of content but to vary phrases within blocks and sometimes within sentences. Accordingly, it is not a simple matter to change how it works.

Perhaps a temporary warning can be added to pages that JavaScript is required so you have an indication of why you might get scrambled contents.

Comment 7

[Ulrich Windl]

Thinking about it, several points came to my mind:

* As the documents has parameters anyway, why not add the version and platform?
* For accessibility guidelines, at least more specific headings would be helpful (actually, it would have removed my initial confusion). Like "Miscellaneous (Firefox 50 on Windows or Linux)", "Miscellaneous (on Mac)", "Miscellaneous (Firefox on Windows or Linux)", "Miscellaneous (on Mac)". I notice some inconsistencies, also: There is a data-for="fx50", a data-for"not fx50", and no corresponding "data-for"...
* If the document requires Javascript to work correctly, a corresponding <noscript> element would be advised. If the headings were different, the experience with Javascript disabled would be improved, also.

Comment 8

[Seburo]

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/