Closed
Bug 1386002
Opened 8 years ago
Closed 8 years ago
Can't open or reinstall Thunderbird, because message says Version 52.2.1 not fully installed and reboot needed (which makes no difference)
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: don.e.macarthur, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170628075643
Steps to reproduce:
Found icon disappeared. Tried to 1. open with exe file, 2. uninstall, 3. install from scratch.
Actual results:
In each case a screen message appeared saying that a reboot was needed to complete an earlier upgrade. Rebooting made no difference. So we currently cannot use Thunderbird on this PC
Expected results:
Rebooting should have completed the upgrade, or it should have been possible to uninstall and reinstall.
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Comment 1•8 years ago
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Manually remove c:\Program Files (x86)\Mozilla Thunderbird (or wherever you had it installed).
Other than that, this is a support case you should direct to https://support.mozilla.org/en-US/products/thunderbird.
Please note: Bugzilla is NOT a support forum. It is a tracking system for bugs in Mozilla products.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INVALID
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Description
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