Gmail doesn't' work 2017-08-05

RESOLVED INVALID

Status

()

Core
Graphics
RESOLVED INVALID
9 months ago
9 months ago

People

(Reporter: pawel, Unassigned)

Tracking

57 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

9 months ago
User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20170805100334

Steps to reproduce:

Hi I would noticed Gmail account doesn't allow log in and after restart don't remember me complicity. 

Button icon in Gmail not visible .
Could you explain how Gmail is not working in detail, perhaps with a screenshot?
(Reporter)

Comment 2

9 months ago
I can't look .Gmail does not respond for my mail .I have to use recovery method to log in.
Inside you see screenshot .Without buttons .



https://www.amazon.com/clouddrive/share/VisG2NTRKY3kv8N8T4enh1zSyh42IXoRKIhJbvrEAZz
Thanks! So images are missing. Then can you try upgrading your graphics driver? https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Component: Untriaged → Graphics
Product: Firefox → Core
(Reporter)

Comment 4

9 months ago
My card driver is new.If you ask me about Graphics driver.


https://www.geforce.com/drivers
(In reply to pawel from comment #4)
> My card driver is new.If you ask me about Graphics driver.
> 
> 
> https://www.geforce.com/drivers

Can you help me go to about:support and copy-and-paste the info from Graphics item?

Thanks
Flags: needinfo?(iiiiikolor)
(Reporter)

Comment 6

9 months ago
Application Basics
------------------

Name: Firefox
Version: 57.0a1
Build ID: 20170806100257
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
OS: Windows_NT 6.2
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 5/4
Stylo: true (enabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Nightly Features
----------------

Name: Activity Stream
Version: 0.0.0
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Click-to-Play staged rollout
Version: 1.2
ID: clicktoplay-rollout@mozilla.org

Name: Firefox Screenshots
Version: 10.10.0
ID: screenshots@mozilla.org

Name: FlyWeb
Version: 1.0.0
ID: flyweb@mozilla.org

Name: Follow-on Search Telemetry
Version: 0.9.2
ID: followonsearch@mozilla.com

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Multi-process staged rollout
Version: 2.15
ID: e10srollout@mozilla.org

Name: Photon onboarding
Version: 0.1
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Presentation
Version: 1.0.0
ID: presentation@mozilla.org

Name: Shield Recipe Client
Version: 55.1
ID: shield-recipe-client@mozilla.org

Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org

Extensions
----------

Name: Adblock Plus
Version: 2.9.1
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Element Hiding Helper for Adblock Plus
Version: 1.4
Enabled: true
ID: elemhidehelper@adblockplus.org

Graphics
--------

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007115) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 950 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007115) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 950 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Direct2D: true
DirectWrite: true (6.2.9200.16384)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 950
Vendor ID: 0x10de
Device ID: 0x1402
Driver Version: 23.21.13.8512
Driver Date: 7-27-2017
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 29513842
RAM: 2048
GPU #2
Active: No
Description: Rodzina kart graficznych Intel(R) HD Graphics Family (Microsoft Corporation — WDDM 1.2)
Vendor ID: 0x8086
Device ID: 0x0122
Driver Version: 9.17.10.2768
Driver Date: 5-26-2012
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Subsys ID: 0000000c
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 2876
GPUProcess: Terminate GPU Process
Device Reset: Trigger Device Reset
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature




Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 192000
Output Devices
Name: Group
Cyfrowe urządzenie audio (HDMI) (Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0072&SUBSYS_38422951&REV_1001\5&4db8a77&0&0001
Głośniki (2 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_18491898&REV_1000\4&1d2c9eed&0&0001
Cyfrowe urządzenie audio (HDMI) (3 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&1d2c9eed&0&0301
Cyfrowe urządzenie audio (HDMI) (3 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&1d2c9eed&0&0301
Cyfrowe urządzenie audio (HDMI) (Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0072&SUBSYS_38422951&REV_1001\5&4db8a77&0&0001
Cyfrowe urządzenie audio (HDMI) (Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0072&SUBSYS_38422951&REV_1001\5&4db8a77&0&0001
Słuchawki (2 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_18491898&REV_1000\4&1d2c9eed&0&0001
Cyfrowe urządzenie audio (HDMI) (Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0072&SUBSYS_38422951&REV_1001\5&4db8a77&0&0001
Cyfrowe urządzenie audio (S/PDIF) (2 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_18491898&REV_1000\4&1d2c9eed&0&0001
Input Devices
Name: Group
Wejście liniowe (2 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_18491898&REV_1000\4&1d2c9eed&0&0001
Wtyczka do wewnętrznego złącza AUX (Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0072&SUBSYS_38422951&REV_1001\5&4db8a77&0&0001
Wtyczka do wewnętrznego złącza AUX (Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0072&SUBSYS_38422951&REV_1001\5&4db8a77&0&0001
Wtyczka do wewnętrznego złącza AUX (3 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&1d2c9eed&0&0301
Mikrofon (2 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_18491898&REV_1000\4&1d2c9eed&0&0001
Mikrofon (2 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_18491898&REV_1000\4&1d2c9eed&0&0001
Wtyczka do wewnętrznego złącza AUX (3 — Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&1d2c9eed&0&0301
Wtyczka do wewnętrznego złącza AUX (Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0072&SUBSYS_38422951&REV_1001\5&4db8a77&0&0001
Wtyczka do wewnętrznego złącza AUX (Urządzenie zgodne ze standardem High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0072&SUBSYS_38422951&REV_1001\5&4db8a77&0&0001

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170806100257
browser.startup.homepage: https://mail.google.com/mail/u/0/#inbox
browser.startup.homepage_override.buildID: 20170806100257
browser.startup.homepage_override.mstone: 57.0a1
browser.urlbar.lastSuggestionsPromptDate: 20170802
browser.urlbar.searchSuggestionsChoice: false
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.forms.autocomplete.formautofill: true
dom.webnotifications.enabled: false
extensions.lastAppVersion: 57.0a1
font.internaluseonly.changed: true
gfx.crash-guard.d3d11layers.appVersion: 54.0.1
gfx.crash-guard.d3d11layers.deviceID: 0x1402
gfx.crash-guard.d3d11layers.driverVersion: 23.21.13.8512
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
layers.mlgpu.sanity-test-failed: false
media.benchmark.vp9.fps: 178
media.benchmark.vp9.versioncheck: 2
media.eme.enabled: false
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1501675565
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170806100257
media.gmp-manager.lastCheck: 1502025227
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.captive-portal-service.enabled: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1501690862
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.sanitize.timeSpan: 0
security.disable_button.openDeviceManager: false
security.sandbox.content.tempDirSuffix: {c9494758-f3d5-45bb-aa90-1bdd38e01273}
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1501690862
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true

Library Versions
----------------

NSPR
Expected minimum version: 4.16
Version in use: 4.16

NSS
Expected minimum version: 3.33 Beta
Version in use: 3.33 Beta

NSSSMIME
Expected minimum version: 3.33 Beta
Version in use: 3.33 Beta

NSSSSL
Expected minimum version: 3.33 Beta
Version in use: 3.33 Beta

NSSUTIL
Expected minimum version: 3.33 Beta
Version in use: 3.33 Beta

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3
Flags: needinfo?(iiiiikolor)
(Reporter)

Comment 7

9 months ago
Please closed this issue .I found problem .My ABP plus blocker has a this rule which block and not show my buttons in Gmail.Strange ??

||ssl.gstatic.com
Per Comment #7 closing this as INVALID.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 months ago
Resolution: --- → INVALID
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