- Page not properly displayed, and a blank page at account access page.



Tech Evangelism Graveyard
English US
16 years ago
3 years ago


(Reporter: jorge, Unassigned)



(Whiteboard: [bank], URL)


(1 attachment)



16 years ago
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:0.9.9+)
BuildID:    2002041903

When I visit, in comparisons to all other browsers,
including Netscape 4, the Chase homepage is not properly
displayed. Drop down menus are missing and the fonts are 
not properly displayed. I know this a long shot 
since you all my not have an account here or may, but when ever
I try to access my account, after I log in, I get a
blank page.

Reproducible: Always
Steps to Reproduce:

Actual Results:  Page not properly displayed, and a blank page on account access
The dropdown menus workforme, linux build 2002-04-20-07.  Page looks about the
same as in NS4....

Could you possibly attach screenshots showing the problems?

Comment 2

16 years ago
The problem is on XP. 
Yes, but the layout engine itself is identical on Linux and XP... so if it's a
bug on one but not the other it's almost certainly not a bug in layout (but
maybe a bug in the compositor or something along those lines).

Comment 4

16 years ago
Mozilla on Linux acts very different than on XP. 
I have tried them both and the same versions on different platforms interpret
websites differently. Actually the browser is much more stable on Linux, then on XP.

Comment 5

16 years ago
Hmm.  XP/RC1.

The drop-down menus are displaying, however the first two submenus (which are
displayed over the "small business" or "advice & planning" tabs have a missing
line or two of text.

I've enclosed an attachment.


Comment 6

16 years ago
Created attachment 80320 [details]
the rendering problem.

Comment 7

16 years ago
Confirming issue in the May 23th build (2002-05-23-05 1.0.0)
Ever confirmed: true
Priority: -- → P3


16 years ago
Target Milestone: --- → Future

Comment 8

15 years ago
*** Bug 162120 has been marked as a duplicate of this bug. ***

Comment 9

15 years ago
Also see Bug 162120 which I marked as a duplicate of this.  There are
differences in layout between Win2k and WinXP, and possible browser-sniffing
problems on the website.  

I can confirm that there are layout issues trunk 20020919/win2k... to reproduce,
click on the red "Small Business" and mouseover "Business Banking": the white
text from "Advice and Planning" renders over the menu.  I don't know whether
this is an evangelism issue or a layout bug.

Comment 10

15 years ago
-> Tech Evangelism

three problems:

1. the generated menu code looks like this:

<table ...width="95" id="tableHeight">
  <td align="center">
     <table... width="93">
       <tr><td class="bc-spacer">&nbsp;</td></tr>
       <tr><td ...><a ...>Overview</a></td></tr>

where .bc-spacer is defined in global.css as
  {font-family: arial,helvetica,sans-serif;font-size: 2px;}

well, if minimal font-size is specified in the Preferences, you'll
get a large spacing between links

2. offsetTop is not calculated correctly (in allDOM.js):

change = document.getElementById("Subly";
   element = document.getElementById("Subly";
   y = 0;
   while (element) {
     y += parseInt(element.offsetTop);
     element = element.offsetParent;
   } = y + 'px';
solves the problem

3. .css not sent as text/css
Assignee: attinasi → other
QA Contact: petersen → ian

Comment 11

15 years ago
really reassigning
Assignee: other → aruner
Component: Layout → US Banks
Product: Browser → Tech Evangelism
QA Contact: ian → bclary
Version: Trunk → unspecified

Comment 12

15 years ago
-> evang500
Keywords: evang500


15 years ago
Summary: Page not properly displayed, and a blank page at account access page. → - Page not properly displayed, and a blank page at account access page.
Whiteboard: [bank]

Comment 13

15 years ago
SPAM: New Components
Assignee: aruner → english-us
Component: US Banks → English US
QA Contact: bc → english-us
Target Milestone: Future → ---
*** Bug 223537 has been marked as a duplicate of this bug. ***

Comment 15

12 years ago
one of the best references/recommendations I've found for encouraging financial institutions to support firefox is located at bankers on-line web site 

It was written in 2004 during the download.ject attack, but much of it still applies today.  This is a good link to send when contacting banks.

Comment 16

10 years ago
Is this still a problem? I don't have a Chase account, but I can certainly access without any weirdness in Camino trunk and Firefox 2.

Comment 17

9 years ago
When I use Minefield Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b2pre) Gecko/20081029 Minefield/3.1b2pre

on XP PRo SP3 and try to access

Then before I can press a key or enter my account details the page goes blank on me.

The status bar at the bottom says "Transferring data from" and the url has changed to ""
and after 5mins the data transfer icon on the tab is still going around but nothing is happening.
stuart: is the same as ?
Site looks like it has been updated and I don't see any bugs. Closing. If someone verifies the bug still exists please reopen.
Last Resolved: 3 years ago
Resolution: --- → WORKSFORME
Product: Tech Evangelism → Tech Evangelism Graveyard
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