138854 - chase.com - Page not properly displayed, and a blank page at account access page.

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect, P3)

Description

[jorge]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:0.9.9+)
Gecko/20020419
BuildID:    2002041903

When I visit Chase.com, in comparisons to all other browsers,
including Netscape 4, the Chase homepage is not properly
displayed. Drop down menus are missing and the fonts are 
not properly displayed. I know this a long shot 
since you all my not have an account here or may, but when ever
I try to access my account, after I log in, I get a
blank page.

Reproducible: Always
Steps to Reproduce:
1.Visit Chase.com.
2.
3.

Actual Results:  Page not properly displayed, and a blank page on account access
page.

Comment 1

[Boris Zbarsky [:bzbarsky]]

The dropdown menus workforme, linux build 2002-04-20-07.  Page looks about the
same as in NS4....

Could you possibly attach screenshots showing the problems?

Comment 2

[jorge]

The problem is on XP. 

Comment 3

[Boris Zbarsky [:bzbarsky]]

Yes, but the layout engine itself is identical on Linux and XP... so if it's a
bug on one but not the other it's almost certainly not a bug in layout (but
maybe a bug in the compositor or something along those lines).

Comment 4

[jorge]

Mozilla on Linux acts very different than on XP. 
I have tried them both and the same versions on different platforms interpret
websites differently. Actually the browser is much more stable on Linux, then on XP.

Comment 5

[Brett Koonce]

Hmm.  XP/RC1.

The drop-down menus are displaying, however the first two submenus (which are
displayed over the "small business" or "advice & planning" tabs have a missing
line or two of text.

I've enclosed an attachment.

-Brett

Comment 6

[Brett Koonce]

Attachment: the rendering problem.

Comment 7

[Chris Petersen]

Confirming issue in the May 23th build (2002-05-23-05 1.0.0)

Comment 8

[Benjamin Smedberg]

*** Bug 162120 has been marked as a duplicate of this bug. ***

Comment 9

[Benjamin Smedberg]

Also see Bug 162120 which I marked as a duplicate of this.  There are
differences in layout between Win2k and WinXP, and possible browser-sniffing
problems on the website.  

I can confirm that there are layout issues trunk 20020919/win2k... to reproduce,
click on the red "Small Business" and mouseover "Business Banking": the white
text from "Advice and Planning" renders over the menu.  I don't know whether
this is an evangelism issue or a layout bug.

Comment 10

[Daniel Wang]

-> Tech Evangelism

three problems:

1. the generated menu code looks like this:

<table ...width="95" id="tableHeight">
<tr>
  <td align="center">
     <table... width="93">
       <tr><td class="bc-spacer">&nbsp;</td></tr>
       <tr><td ...><a ...>Overview</a></td></tr>
       :
     </table>
  </td>
</tr>
</table>

where .bc-spacer is defined in global.css as
  {font-family: arial,helvetica,sans-serif;font-size: 2px;}

well, if minimal font-size is specified in the Preferences, you'll
get a large spacing between links

2. offsetTop is not calculated correctly (in allDOM.js):

change
   lMenu.top = document.getElementById("Subly"+lMenu.name).offsetTop;
to
   element = document.getElementById("Subly"+lMenu.name);
   y = 0;
   while (element) {
     y += parseInt(element.offsetTop);
     element = element.offsetParent;
   }
   lMenu.top = y + 'px';
solves the problem

3. .css not sent as text/css

Comment 11

[Daniel Wang]

really reassigning

Comment 12

[Bob Clary [:bc] (inactive)]

-> evang500

Comment 13

[Nick Bebout]

SPAM: New Components

Comment 14

[Vidar Haarr (not reading bugmail)]

*** Bug 223537 has been marked as a duplicate of this bug. ***

Comment 15

[chris hofmann]

one of the best references/recommendations I've found for encouraging financial institutions to support firefox is located at bankers on-line web site 

http://www.bankersonline.com/security/security_browserthreat070204.html 

It was written in 2004 during the download.ject attack, but much of it still applies today.  This is a good link to send when contacting banks.

Comment 16

[Chris Lawson (gone)]

Is this still a problem? I don't have a Chase account, but I can certainly access chase.com without any weirdness in Camino trunk and Firefox 2.

Comment 17

[Stuart Halliday]

When I use Minefield Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b2pre) Gecko/20081029 Minefield/3.1b2pre

on XP PRo SP3 and try to access 
https://www.dabs4work.com/account.aspx

Then before I can press a key or enter my account details the page goes blank on me.

The status bar at the bottom says "Transferring data from seal.globalsign.com..." and the url has changed to "https://www.dabs4work.com/accountlogin.aspx?refmode=3&referer=%2faccount.aspx"
and after 5mins the data transfer icon on the tab is still going around but nothing is happening.

Comment 18

[Matthias Versen [:Matti]]

stuart: is https://www.dabs4work.com the same as http://www.chase.com ?

Comment 19

[Adam Stevenson [:adamopenweb]]

Site looks like it has been updated and I don't see any bugs. Closing. If someone verifies the bug still exists please reopen.

Comment 20

[David Teller [:Yoric] - still alive but not very active]

https://treeherder.mozilla.org/#/jobs?repo=try&revision=511b912116e6