1389238 - Eventboard calendar sync issues reported by vendor

Status: RESOLVED FIXED

(Infrastructure & Operations :: MOC: Problems, task)

Description

[Keegan Ferrando [:fauweh]]

[08-10 12:54:39] <khanh> Hello MOC: AVOPS just received a status update from Teem, our EventBoard service provider, that there may be a calendar synchronizing issue which could potentially cause a delay on calendar sync updates from our EventBoard (iPad).
[08-10 12:57:16] <khanh> No issue is observed or reported at the moment, but can we please send out an internal comm just so everyone can be alerted of a potential delay on the eventboard updates while Teems is investigating the issue from their end?  Thanks

Khanh to update bug with incident information.

Comment 1

[knguyen]

Attachment: Screenshot of Teem's incident status

Teem is actively working on this issue and will continue to update us when there is more info.

Comment 2

[Ashlee Nguyen [:ashlee]]

Attachment: Screen Shot of Teem's Latest Incident Status

Comment 3

[knguyen]

Update:
Teem released a hotfix that should help with performance issues. 
Issues have improved - but are not fully resolved according to Teem.
Aug 10, 16:10 MDT

Update to be provided by Teem as progress is made.

Comment 4

[knguyen]

Issue is resolved according to Teem's latest incident status update at 15:06 MDT. 

Thanks all for the quick assistance!

~Khanh