1389989 - update not offered to Firefox 54.0.1

Status: RESOLVED INVALID

(Toolkit :: Application Update, enhancement)

Description

[Mark Smith [:mcs]]

For some reason my copy of Firefox 54.0.1 is not being offered an update. This may be a server issue, but I am not sure. After I set app.update.log to true and chose "About Firefox" from the application menu on OSX 12.6, these messages were logged to the browser console:
> AUS:SVC Checker: checkForUpdates, force: true
> AUS:SVC Checker:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/54.0.1/20170628075643/Darwin_x86_64-gcc3/en-US/release/Darwin%2016.7.0/NA/default/default/update.xml?force=1
> AUS:SVC Checker:checkForUpdates - sending request to: https://aus5.mozilla.org/update/6/Firefox/54.0.1/20170628075643/Darwin_x86_64-gcc3/en-US/release/Darwin%2016.7.0/NA/default/default/update.xml?force=1
> AUS:SVC Checker:onLoad - request completed downloading document
> AUS:SVC Checker:onLoad - number of updates available: 0
> AUS:SVC UpdateService:removeDownloadListener - no downloader!

This happens in my main (old) profile as well as with a clean new profile. The above update URL returns an update manifest that does not contain any updates:
><?xml version="1.0"?>
><updates>
></updates>

Comment 1

[Robert Strong (they/them - no direct email)]

This is entirely server side. From what I've been told, Updates are available only to users who had already updated to 55.0. We are keeping other users on 54.0.1 for now until we have more information on bug 1388584.

Comment 2

[Mark Smith [:mcs]]

(In reply to Robert Strong [:rstrong] (use needinfo to contact me) from comment #1)
> This is entirely server side. From what I've been told, Updates are
> available only to users who had already updated to 55.0. We are keeping
> other users on 54.0.1 for now until we have more information on bug 1388584.

Thanks for the info. I guess the issue will soon be resolved, but it is confusing to not be offered 55.x when you know it is available. Also, pages like https://www.mozilla.org/en-US/firefox/ include an update reminder banner at the top of the page.

Comment 3

[Robert Strong (they/them - no direct email)]

Agreed and I have fielded several bugs reports like this and talked with different release drivers about this over the years since this is well outside of the app update code. Since there isn't a component that I know of for the issue I'll needinfo a couple of release drivers to this bug.

Comment 4

[Liz Henry (:lizzard)]

It may confuse some users early in the release cycle. We normally allow manual updates so that anyone who checks on it by hand (In the Firefox menu or About menu depending on platform) can get the update.  
 
I don't know of any plans to make the state of the update rate obvious/explicit to Firefox users though.