Closed Bug 1390633 Opened 8 years ago Closed 8 years ago

Unable to get latest Android Update

Categories

(Release Engineering :: Release Requests, enhancement)

Product:
Release Engineering
Component:
Release Requests
Type:
enhancement
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: marcia, Assigned: jlorenzo)

Details

I have 2 Android Devices that seems to be stuck on yesterday's build (8-14). I typically have been updating the devices through the play store. I was finally able to update the Nexus 6 manually (from within the browser), but the Android O Pixel still cannot get an update.
From logcat: 08-15 18:32:49.916 14796 15132 I UpdateService: next update will be at: Tue Aug 15 22:32:49 EDT 2017 08-15 18:32:49.917 14796 15132 E UpdateService: failed to get update URI 08-15 18:32:49.917 14796 15132 I UpdateService: no update available
I'm surprised that updating from within the browser actually worked. I thought we disabled the built-in updater? In any case, today's nightly didn't get published correctly: https://treeherder.mozilla.org/#/jobs?repo=mozilla-central&filter-searchStr=apk&selectedJob=123249584 googleapiclient.errors.HttpError: <HttpError 500 when requesting https://www.googleapis.com/androidpublisher/v2/applications/org.mozilla.fennec_aurora/edits/07504292344548342307:commit?alt=json returned "">
Flags: needinfo?(jlorenzo)
The error remained in today's build. I'm not aware of anything changed on our side. I will contact Google Play support to see if something changed on their's.
Assignee: nobody → jlorenzo
Flags: needinfo?(jlorenzo)
GP support said: > I will need to forward your case to the relevant team, they will follow up with you via email. I'll update this bug once they get back to me.
Not sure if it makes any difference, but on the main app page in Google Play there is an exclamation point with "Unreleased app installed"
That warning is unrelated, sadly. We don't ship Fennec Nightly to the "production" track, so we warn users the app is unstable. Hence, only savvy people install it.
GP support said: > It would appear that you have not selected the applicable option for > 'Primarily Child-Directed' field in the 'Pricing & distribution' section of this app. That's very odd for a few reasons: 1. This wasn't a problem 2 days ago. 2. Both nightly and beta[1] show that missing selection, but not release. 3. This is clearly shown as a warning. I know Sylvestre looks very closely to such warnings. Sylvestre, do you think that's a new one? In the meantime, I cannot set that value on Nightly. Sylvestre, could you handle it? [1] https://play.google.com/apps/publish/?#PricingPlace:p=org.mozilla.firefox_beta
Flags: needinfo?(sledru)
You are correct. We had the issue with nightly & beta. I fixed that (the question was "is your application targeted to kids under 13?")
Flags: needinfo?(sledru)
Thanks Sylvestre! I still don't understand why it wasn't a problem 2 days ago. I'll follow up with GP support. I reran the latest push-apk job[1] and it passed. You should be able to the latest version in a couple of hours. [1] https://tools.taskcluster.net/groups/b_PUq-KmTj2iXoB_hBT30A/tasks/GJeoo9VXScezB-J8GfcnPA/runs/1/logs/public%2Flogs%2Flive_backing.log
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → FIXED
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