1391220 - Connected to firefox account. Can't sync.

Status: RESOLVED DUPLICATE of bug 1391488

(Firefox :: Sync, defect)

Description

[[e-mail]]

Attachment: BUG REPORT.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170814072924

Steps to reproduce:

I'm properly connected to my firefox account on my computer (account already sync on my android). I tried to sync in order to get the new sites I added to my computer's personnal bookmark on my android.


Actual results:

The round arrows turned but it still says "last sync : 1 january" (we're in august). The bookmark is not updated on my android.
I can't access to the tab "Sync" in the OPTIONS PANNEL.
Bug report (last full report attached) says :"Sync.Service	DEBUG	Not syncing: login returned false." "Sync.ErrorHandler	DEBUG	Addons installed: 1" "Sync.ErrorHandler	DEBUG	 - Adblock Plus, version 2.9.1, id {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}" "browserwindow.syncui	DEBUG	loginFailed has sync state=error.login.reason.no_username"


Expected results:

Sync.

Comment 1

[Mark Hammond [:markh] [:mhammond]]

The desktop device doesn't seem to think it is connected to Sync. Does about:preferences#sync show you as being logged in? If so, you could try disconnecting then reconnecting that device.

Comment 2

[[e-mail]]

(In reply to Mark Hammond [:markh] from comment #1)
> The desktop device doesn't seem to think it is connected to Sync. Does
> about:preferences#sync show you as being logged in? If so, you could try
> disconnecting then reconnecting that device.

The problem is I CAN'T access "about:preferences#sync" That's what I meant by "Sync in Options". It switches automatically to the Tab "general" if I click on "sync" in preferences, or, if I put "about:preferences#sync" in the address bar, it goes to the tab "Search" (about:preferences#search) and isnides alla windows are blank...


I managed to sync after I changed my account's password on my android (cause I can't disconnect from my account on my computer, as I can't access "Sync") unistalled and reinstalled Firefox. But it happened again
: no more sync possible, no more access to "Sync"...

Comment 3

[Mark Hammond [:markh] [:mhammond]]

Can you open the "browser console" (Ctrl+Shift+J), visiting about:preferences#sync, and see if any messages appear?

Comment 4

[[e-mail]]

(In reply to Mark Hammond [:markh] from comment #3)
> Can you open the "browser console" (Ctrl+Shift+J), visiting
> about:preferences#sync, and see if any messages appear?

Here is what I get when I open the browser control visiting about:preferences#sync (sorry it's in french, it seems to says "an attempt to define a forbidden header has been blocked" =

TypeError: parentDocShell.getDocShellEnumerator is not a function[En savoir plus]  tab.js:62:23
Une tentative visant à définir un en-tête interdit à été bloquée : Connection  rs=AHGWq9DKFRMKZTGtdF3K4i1HE0f2ou2mjg:212:85
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIInterfaceRequestor.getInterface] network-monitor.js:306
Une tentative visant à définir un en-tête interdit à été bloquée : Connection  rs=AHGWq9DKFRMKZTGtdF3K4i1HE0f2ou2mjg:212:85
Une tentative visant à définir un en-tête interdit à été bloquée : Connection

Comment 5

[Mark Hammond [:markh] [:mhammond]]

Those messages seem unrelated. Failing to open preferences seems really odd and I don't have any ideas :( You could maybe try deleting signedInUser.json from your profile directory, which should kick you out of sync and *might* let you log back in, or maybe https://support.mozilla.org/ might be able to help.

Comment 6

[[e-mail]]

I can open preferences, all tabs (general, search etc...) but not sync. 

Thank you for your help Mark.

I couldn't find the answer on support (I tried that before coming here)

Anyone can help me...?

Comment 7

[[e-mail]]

I seem to by synchonised now with my android but on on my computer, I still can't get access to Sync... weird...

Comment 8

[Mark Hammond [:markh] [:mhammond]]

Can you please try deleting the signedInUser.json file from your profile directory, then reconnect to Sync?

Comment 9

[Timur]

I have exactly the same problem. 

Deleting the signedInUser.json file didn't solve the problem. If earlier I could log in sync by https://accounts.firefox.com, after deleting this file it's only switches automatically to the Tab "general". 

When I restored the file I can log in, but after the round arrows turned it still says "last sync : 1 january". And after each try of sync about:sync-log create a new error report. 

Also, the browser may not save passwords and login's after exiting it, as if they were not there at all.

And https://accounts.firefox.com/settings/clients shows that I have several identical accounts with different time of sync. Separating multiple and leaving one of them does not solve the problem of sync.

So, I've noticed this since the beginning of the week. And didn't find any info on support to.

Comment 10

[Julie McCracken (:julie)]

please re-open this if you can come back with the info we need.

Comment 11

[Timur]

It's working!!! Sync started working correct after last update to version 56.0

Comment 12

[Mark Hammond [:markh] [:mhammond]]

(In reply to Timur from comment #11)
> It's working!!! Sync started working correct after last update to version
> 56.0

Thanks for getting back to us! Given the symptoms and the fact it started working in 56, I believe this was bug 1391488.