1391951 - Passwords are not synced across devices: TypeError: Services.logins is undefined

Status: RESOLVED DUPLICATE of bug 1295122

(Firefox :: Sync, defect)

Description

[Prabhakaran Paulthiravium]

Attachment: error-sync-1503143554883.txt

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170814073321

Steps to reproduce:

I had opened many tabs, nearly 70+, and in some update, firefox suggested for reset. I resetted my browser and tried syncing my old data,  the bookmarks are restored but the tabs, passwords are not yet synced. 


Actual results:

It asks me to sign in to sync everytime I launch Firefox, upon signing in, it says syncing, but no change happens. My passwords and tabs are not retrievable yet. I can see them in my iPhone



Expected results:

History, Passwords, Tabs are expected to be restored/retrievable on sync

Comment 1

[Mark Hammond [:markh] [:mhammond]]

The problem in these logs is "TypeError: Services.logins is undefined" which tends to mean one of the files in the profile is corrupt. After starting the browser, can you please open the "Browser Console" (Ctrl+Shift+J) and copy any errors you see?