Closed Bug 1394246 Opened 8 years ago Closed 7 years ago

multiple email accounts wiped out [linux]

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Version:
52 Branch
Platform:
Other
Linux
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: KazoF01, Unassigned)

Details

(Keywords: dataloss)

I opened Thunderbird, and my multiple email accounts are wiped, Thunderbird make me to set up new account.
Keywords: dataloss
Summary: multiple email accounts wiped out → multiple email accounts wiped out [linux]
This looks like a support case. With the two line report we don't have the chance to figure out what's going on. Please get some help at https://support.mozilla.org/en-US/products/thunderbird. If you find steps to cause this behaviour, please let us know. Most likely, you deleted/moved/corrupted the usually hidden .thunderbird directory in your Linux home directory, so TB lost its information store.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INVALID
Being dataloss, let's have some initial user feedback before pushing them to support. Jessie, was Jorg's information helpful, and do you have anything to add regarding the state of your profile directory? https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data
Status: RESOLVED → UNCONFIRMED
Flags: needinfo?(KazoF01)
Resolution: INVALID → ---
Also no reply to PM. So much for chivalry.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago → 7 years ago
Flags: needinfo?(KazoF01)
Resolution: --- → INCOMPLETE
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