1394748 - Redirection error when downloading files from lenovo.com

Status: RESOLVED WORKSFORME

(Core :: Networking: HTTP, defect)

Description

[bigblue007]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20170828100127

Steps to reproduce:

Trying to download any kind of file (.exe, .txt, .pdf, ...) from Lenovo's support server. Example site: http://pcsupport.lenovo.com/uu/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T470/downloads/DS120429. That's the download site for a BIOS update for a ThinkPad T470.


Actual results:

When clicking the download links to the .exe (BIOS) and .txt (readme) on this or any other site on lenovo.com, a new tab opens, but instead of downloading a redirection error appears. This affects ALL kind of downloads on lenovo.com. The issue is limited to Firefox Nightly 57. Downloads work fine using Chrome and Edge.

When clearing browser cache and cookies, it temporarily works, but after some time (don't know what exactly causes the issue to re-appear) it's broken again.


Expected results:

Download should start.

Comment 1

[Michal Novotny [:michal]]

I cannot reproduce it. Please, provide a log (https://developer.mozilla.org/en-US/docs/Mozilla/Debugging/HTTP_logging) including cache logging, i.e. use timestamp,rotate:50,nsHttp:5,nsSocketTransport:5,nsStreamPump:5,nsHostResolver:5,cache2:5

Ideally, provide log with successful and failed download.

Comment 2

[bigblue007]

Well, I cannot repro it either anymore. There were a few Nightly updates since reporting the bug. It would seem that one of them fixed the issue - intentionally or "by accident".

So I would consider this to be fixed. Incident can be closed.

Thanks and BR, Kay