Open Bug 1395242 Opened 7 years ago Updated 2 years ago

Make articles in the Admin category localizable and show up on l10n dashboards

Categories

(support.mozilla.org :: Knowledge Base Software, task, P3)

Tracking

(Not tracked)

People

(Reporter: jsavage, Unassigned, NeedInfo)

References

Details

We have articles that are linked in product and make sense only in that context (not through search). These articles still need to be localized, but articles in the Admin category don't show up in the dashboard. 

We'd like to have these articles show up in the dashboard and be localizable.
this is not break/fix so it's a WOULD BE NICE so triaging to priority 3
Priority: -- → P3
(In reply to Joni Savage ("need info" me) from comment #0)
> We have articles that are linked in product and make sense only in that
> context (not through search). These articles still need to be localized, but
> articles in the Admin category don't show up in the dashboard. 
> 
> We'd like to have these articles show up in the dashboard and be localizable. [1]
I would clarify [1] as:

We'd like to have these articles in the admin category show up in the dashboard and be localizable 
AND
not show up in search
Or (for summary): Make localizable articles in Admin category show up on dashboards?

That should be the point IMO, though I’m not really sure why they are not allowed to show up in search results even when linked from in-product. I searched for them quite a few times.
Summary: Make articles in the Admin category localizable → Make articles in the Admin category localizable and show up on l10n dashboards
(In reply to Ton from comment #3)

> That should be the point IMO, though I’m not really sure why they are not
> allowed to show up in search results even when linked from in-product. I
> searched for them quite a few times.

I think Joni already covered this in comment 0:
"We have articles that are linked in product and make sense only in that context (not through search)."

Is there some sort of clarification that is missing from comment 0 Ton?
(In reply to Joni Savage ("need info" me) from comment #0)
> We have articles that are linked in product and make sense only in that
> context (not through search).

This came up in the discussion forum for the article https://support.mozilla.org/en-US/kb/whats-new-firefox-ios-version-8/ ...where Joni wrote, "These articles really shouldn't appear in search -- only in product -- that's why we put them in Admin. They have expressions like "Welcome back" and it only makes sense when the user sees the article through a certain action."

Joni, Why shouldn't this article be accessible through search? It describes what's new in Firefox for iOS version 8. Do you really need to include expressions like "Welcome back" in this article or in other in-product articles?

Can you give examples of other in-product localizable KB articles that shouldn't appear in normal search results?
Flags: needinfo?(jsavage)
(In reply to Roland Tanglao :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland from comment #4)
> 
> Is there some sort of clarification that is missing from comment 0 Ton?

Well, I don’t see the point of hiding release notes - I think any user (on FF iOS or not) should be allowed to view them from within the KB and hence using a search.

Additionally, I understand there are good reasons to hide certain Admin articles from showing up for l10n (probably by design), so how to distinguish those from the ones that are eligible for l10n when all of them become visible? I also believe there are more in-product linked articles that do reside in How to so wonder about the criteria.
To Joni:
I'm not sure if this is a good example of when a KB article should remain in the Administration category but see: https://support.mozilla.org/en-US/kb/containers-experiment/ 
This article is an in-product "Learn more" link.  You approved the article for the KB on Jul 26, 2016, based on a request in bug 1287765. Your comment in the Background discussion thread you posted was, "This is an in-product link to an experiment. We won't localize it at this time."  You updated the article on June 19, 2017 based on a request in bug 1346434.      

This article is still in the Administration category, has never been marked ready to localize  and has a revision pending since June 21, 2017.  Can you review it?
See Also: → 1470200
My $0.02:

+1, since missing localizations are very common as long as no-one watches e.g. What’s new articles in the Administration category, which can be found very annoying each time one is found, or rather, not found. See the Article Discussions category for several calls to fix them.
See Also: → 1749457
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