Closed Bug 1395263 Opened 7 years ago Closed 3 years ago

Tab Information lost on new session, previous tabs become empty tabs

Categories

(Firefox :: Session Restore, defect, P4)

55 Branch
defect

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: b.j.c.goncalves, Unassigned, NeedInfo)

References

(Blocks 1 open bug)

Details

(Keywords: dataloss)

Attachments

(2 files)

Attached image Firefox bug report.jpg
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170824053622

Steps to reproduce:

Steps to reproduce:

In windows 10 with at least 50 tabs, many from several previous sessions without being open this session, shutdown the computer with Firefox set to automatically save tabs.
Boot-up the computer, open Firefox, some tabs load others don't load.


Actual results:

What happened, tabs that don't load, still display the icon and the name in the tab separator but lost the URL and are otherwise loaded as empty tabs.

Possibly interesting to note that tabs are lost after a certain tab, for example if tab #20 loses info, all tabs beyond that point will lose their info.
Also possible to note is that my usage of Firefox regularly goes over 1GB of ram, for example 1.3GB atm.

Tabs are completely lost no way to retrieve them that I found.

I'm not sure the steps above will reproduce the problem as it seems those are common steps and I've yet to see more people complain about this bug.


Expected results:

Previous tabs should load normally as people select them.
Component: Untriaged → Session Restore
Keywords: dataloss
on windows 7 first and last tab stay functional all other act as above.
I can reproduce the problem you're having here, Cotrim! Perhaps you can share the contents of the about:support page in Firefox install? Are you using Firefox stable? (As in, not beta or nightly channels.)

JDH, since you can reproduce this: can you share the same info perhaps?
Flags: needinfo?(b.j.c.goncalves)
Priority: -- → P4
(In reply to Mike de Boer [:mikedeboer] from comment #2)
> I can reproduce the problem you're having here, Cotrim!

I *can't* reproduce, is what I meant.
(In reply to Mike de Boer [:mikedeboer] from comment #3)
> (In reply to Mike de Boer [:mikedeboer] from comment #2)
> > I can reproduce the problem you're having here, Cotrim!
> 
> I *can't* reproduce, is what I meant.

I'm using a stable version, simply downloaded from the website and normal updates.

I've also noticed it might be related to my heavy use of youtube as a music player, I have this list I keep playing in the background, firefox and youtube get a little buggy after a couple of hours. 
I think it might be related because it really eats up the Ram and it's basically the only place where firefox starts failing.

Also the last time this happened was a few days ago, and while the youtube tab loaded from memory, tabs before and after it lost all info, only like 10 or so tabs were sill working.

I'm attaching the info file above
Flags: needinfo?(b.j.c.goncalves)
Attached file about:settings
No longer depends on: ss-reliability
New 57.0 version has fixed this issue
(In reply to JDH from comment #7)
> New 57.0 version has fixed this issue

Cotrim, is this also gone for you with 57?
Severity: normal → critical
Flags: needinfo?(b.j.c.goncalves)
(In reply to Wayne Mery (:wsmwk) from comment #8)
> (In reply to JDH from comment #7)
> > New 57.0 version has fixed this issue
> 
> Cotrim, is this also gone for you with 57?

I haven't had this problem so far but I lost all my tabs in the last update so I'm not sure t can be said I tested it...

I would say it is probably fixed.
Flags: needinfo?(b.j.c.goncalves)

Hey Cotrim,
Can you still reproduce this issue or should we close it?

Flags: needinfo?(b.j.c.goncalves)

Marking this as Resolved > Incomplete as per reporter's lack of response.
If anyone can still reproduce this issue re-open it or file a new bug.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
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