1395986 - Bogging down and or not responding with multiple tabs open or with even a single picture site open

Status: RESOLVED INCOMPLETE

(Core :: General, defect)

Description

[lwood2016]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36 OPR/47.0.2631.71

Steps to reproduce:

Is all I have to do is pull up a search for pictures or have a picture heavy site loaded into a tab and it severely bogs down or stops responding.  It also bogs down or stops responding with several tabs open.


Actual results:

Just as explained above.  I often have to close the entire browser to get it to work again.


Expected results:

I have switched to Opera in the meantime and have had zero issues doing the same thing on Opera browser.  Unless Firefox can fix this issue or provide me with a way to limit it, I won't be able to use it anymore.

Comment 1

[lwood2016]

Not sure about the whole version thing.  My Firefox claims it's fully up to date.  It says version 55.0.3 released on 25 Aug, 2017.

Comment 2

[YF (Yang)]

https://developer.mozilla.org/en-US/docs/How_to_Report_a_Hung_Firefox

Comment 3

[lwood2016]

Firefox hangs up and gives me the not responding message and takes a long time to respond and sometimes just ceases to respond.  I checked cpu usage and it is using essentially zero.  It used to work fine.  I only had a couple of addons.  I was that waybackmachine addon which was added after the problem began and the other was adblocker.  I removed those and it is working better.  Still a little slow, but I opened about 15 tabs and it hasn't hung up so I guess the adblocker was causing it.  If it is, then a whole lot of people have to have similar problems since it shows nearly 458 million downloads.  I hope that actually fixed it, because I really prefer Firefox's interface and ease of use.  Will be happy to go back to it.

Thank you for the reply.  It got me to checking things I hadn't thought of and to remove those couple of addon, even though they were there before the problem started.  The adblocker addon may have gotten corrupted or something.

Comment 4

[Deac Alin]

Tested on Build ID 20170824053622  Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0.3 and cannot reproduce the issue.

If you still have the issue please create and try with a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager
Also, check if the issue can be reproduced in the safe mode of Firefox: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
Thank you

Comment 5

[Deac Alin]

At the current level of information, i don't see how we can move forward with this issue. 
 lwood2016 please reopen this bug with additional information if it's the case: 
- My assumption is that one or more of your add-ons was causing the hang in the first place, so what you could do is to create a new profile and then install the add-ons you are using one by one while testing to see on which add-on installation it hangs. Thank you

Comment 6

[Firefox Bug Husbandry Bot]

Moving from Core::Untriaged to Core::General https://bugzilla.mozilla.org/show_bug.cgi?id=1407598