Closed Bug 1397750 Opened 3 years ago Closed 28 days ago

Startup crash in Abort | new XPCJSContext failed to initialize. | mozalloc_abort (Quick Heal Antivirus DLL)

Categories

(External Software Affecting Firefox :: Other, defect, P3)

x86_64
Windows 7
defect

Tracking

(firefox55 wontfix, firefox56+ wontfix, firefox57 wontfix)

RESOLVED INVALID
Tracking Status
firefox55 --- wontfix
firefox56 + wontfix
firefox57 --- wontfix

People

(Reporter: philipp, Unassigned)

References

Details

(Keywords: crash, topcrash, Whiteboard: [AV:Quick Heal Antivirus])

Crash Data

This bug was filed from the Socorro interface and is 
report bp-30034b90-73fd-4c3e-84c5-c1e810170907.
=============================================================
Crashing Thread (0)
Frame 	Module 	Signature 	Source
0 	mozglue.dll 	mozalloc_abort(char const* const) 	memory/mozalloc/mozalloc_abort.cpp:33

these crashes during startup spike up in 56.0b9 with ###!!! ABORT: new XPCJSContext failed to initialize.: file z:/build/build/src/js/xpconnect/src/XPCJSContext.cpp, line 954

the signature is currently accounting for 1% of browser crashes in 56.0b9.

there are no correlations available for it yet, but a manual spot check in a couple of different reports always turned up the presence of the module ScDetour.Dll v3.0.1.24 which apparently belongs to Quick Heal AntiVirus (FileDescription: Browser Sandbox Interceptor Module).
See Also: → 1347867
Another high volume startup crash. I'll email QuickHeal about this one as well.
This crash affects both 32- and 64-bit Firefox users.
Hardware: All → x86_64
Summary: Startup crash in Abort | new XPCJSContext failed to initialize. | mozalloc_abort → Startup crash in Abort | new XPCJSContext failed to initialize. | mozalloc_abort (Quick Heal Antivirus DLL)
From email with QuickHeal engineers, they are going to deploy a fix in their product around Sept. 20th.
We are still seeing a few crashes in 56 beta 12, but nothing past that. 
Keeping this open so we will be sure to monitor the crash rate after 56 release/ 64-bit migration.
I'm unblocking the Win64 migration meta bug 1274659 because this Quick Heal crash affects 32- and 64-bit Firefox equally 50/50%.
No longer blocks: win64-migration
This isn't high volume enough to warrant a dot release, wontfix for 56. I think the crash rate here looked high on beta because of the differences in our beta and release populations.
Priority: -- → P3
Whiteboard: [AV:Quick Heal Antivirus]

No crashes from the released versions. Resolving as Invalid.

Status: NEW → RESOLVED
Closed: 28 days ago
Resolution: --- → INVALID
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