1397750 - Startup crash in Abort | new XPCJSContext failed to initialize. | mozalloc_abort (Quick Heal Antivirus DLL)

Status: RESOLVED INVALID

(External Software Affecting Firefox :: Other, defect, P3)

Description

[[:philipp]]

This bug was filed from the Socorro interface and is 
report bp-30034b90-73fd-4c3e-84c5-c1e810170907.
=============================================================
Crashing Thread (0)
Frame 	Module 	Signature 	Source
0 	mozglue.dll 	mozalloc_abort(char const* const) 	memory/mozalloc/mozalloc_abort.cpp:33

these crashes during startup spike up in 56.0b9 with ###!!! ABORT: new XPCJSContext failed to initialize.: file z:/build/build/src/js/xpconnect/src/XPCJSContext.cpp, line 954

the signature is currently accounting for 1% of browser crashes in 56.0b9.

there are no correlations available for it yet, but a manual spot check in a couple of different reports always turned up the presence of the module ScDetour.Dll v3.0.1.24 which apparently belongs to Quick Heal AntiVirus (FileDescription: Browser Sandbox Interceptor Module).

Comment 1

[Liz Henry (:lizzard) (relman/hg->git project)]

Another high volume startup crash. I'll email QuickHeal about this one as well.

Comment 2

[Chris Peterson [:cpeterson]]

This crash affects both 32- and 64-bit Firefox users.

Comment 3

[Liz Henry (:lizzard) (relman/hg->git project)]

From email with QuickHeal engineers, they are going to deploy a fix in their product around Sept. 20th.

Comment 4

[Liz Henry (:lizzard) (relman/hg->git project)]

We are still seeing a few crashes in 56 beta 12, but nothing past that. 
Keeping this open so we will be sure to monitor the crash rate after 56 release/ 64-bit migration.

Comment 5

[Chris Peterson [:cpeterson]]

I'm unblocking the Win64 migration meta bug 1274659 because this Quick Heal crash affects 32- and 64-bit Firefox equally 50/50%.

Comment 6

[Liz Henry (:lizzard) (relman/hg->git project)]

This isn't high volume enough to warrant a dot release, wontfix for 56. I think the crash rate here looked high on beta because of the differences in our beta and release populations.

Comment 7

[Toshihito Kikuchi [:toshi]]

No crashes from the released versions. Resolving as Invalid.