Closed Bug 1398607 Opened 7 years ago Closed 7 years ago

Mozilla's Israel community forum is down

Categories

(Participation Infrastructure :: MCWS, task)

Product:
Participation Infrastructure
Component:
MCWS
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: itiel_yn8, Unassigned)

References

Details

https://community.mozilla.org.il/index.php Unable to access the page from 2017-09-09 (or 2017-09-10).
Henrik or Tad, any clue?
Flags: needinfo?(tom)
Flags: needinfo?(hmitsch)
Looks like the server is up, so it's not the usual administrative issue, and more a problem with the http server.
Flags: needinfo?(hmitsch) → needinfo?(yousef)
Anyone with sudo access can try to restart the httpd service? Thanks.
¡Hola! I think that mozillanativo.org is having the same issue. They both seem to be hosted on the same ovh instance: ``` community.mozilla.org.il. 14391 IN A 94.23.33.92 mozillanativo.org. 156 IN A 94.23.33.92 ``` I have restricted ssh access, so I can confirm server is up; I can't restart any service however.
What happen with that? We can't give support to Israeli users.
Plesk is down, waiting on tad to give it a restart or give myself/tanner access so we can debug
Flags: needinfo?(yousef)
(probably incomplete!) list of affected domains: http://blog.mozilla-nepal.org has address 94.23.33.92 http://community.mozilla.org.il has address 94.23.33.92 http://irc.mozilla-nepal.org has address 94.23.33.92 http://mozilla.org.tr has address 94.23.33.92 http://mozilla-botswana.org has address 94.23.33.92 http://mozilla.me has address 94.23.33.92 http://wiki.mozilla-nepal.org has address 94.23.33.92 http://developer.mozilla-cotedivoire.org has address 94.23.33.92 http://mozilla-cotedivoire.org has address 94.23.33.92 http://mozilla.mk has address 94.23.33.92 http://mozilla.rs has address 94.23.33.92 http://mozillanativo.org has address 94.23.33.92 http://mozilla-greece.org has address 94.23.33.92 http://mozilla-nepal.org has address 94.23.33.92 http://mozilla-zimbabwe.org has address 94.23.33.92 http://mozilladanmark.dk has address 87.98.158.159
Another two to the list mozilla-jordan.org mozillauruguay.org
(In reply to Yousef Alam [:yalam96] from comment #6) > Plesk is down, waiting on tad to give it a restart or give myself/tanner > access so we can debug Are you able to get into the server using SSH? I am, but I have no `su` access, so I can do nothing to actually solve the issue.
Flags: needinfo?(yousef)
(In reply to Mauricio Navarro Miranda from comment #10) > (In reply to Yousef Alam [:yalam96] from comment #6) > > Plesk is down, waiting on tad to give it a restart or give myself/tanner > > access so we can debug > > Are you able to get into the server using SSH? I am, but I have no `su` > access, so I can do nothing to actually solve the issue. Comment #6: > Plesk is down, waiting on tad to give it a restart or give myself/tanner > access so we can debug no, we cannot get in. we are waiting for tad.
Flags: needinfo?(yousef)
The URL on comment 0 is back online.
¡Gracias! mozillanativo.org is back online
Flags: needinfo?(tom)
Tanner, what's left to do here?
Flags: needinfo?(tanner.sumo.bugs)
I don't think there's anything more to do.
Status: NEW → RESOLVED
Closed: 7 years ago
Flags: needinfo?(tanner.sumo.bugs)
Resolution: --- → FIXED
See Also: → 1415970

Bulk move of bugs

Component: Community IT: Hosting → MCWS
Product: Infrastructure & Operations → Participation Infrastructure
Version: unspecified → other
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