1402258 - Update Nightly 57 fails on Windows 7

Status: RESOLVED INACTIVE

(Toolkit :: Application Update, defect, P2)

Description

[Geobert Quach]

Attachment: last-update.zip

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20170921100141

Steps to reproduce:

Click on restart to update button.
Windows 7 from my work laptop. It has MacAfee encryption disk.
I'm administrator of the computer : I'm allowed to install software on it.


Actual results:

Firefox restart but does not apply the update


Expected results:

Update should have been applied

Comment 1

[Jim Mathies [:jimm]]

Your firefox.exe was in use - 

rename_file: failed to rename file - src: C:\Users\GQ185008\AppData\Roaming\FFx Nightly/firefox.exe, dst:C:\Users\GQ185008\AppData\Roaming\FFx Nightly/firefox.exe.moz-backup, err: 13

We should have picked this up and triggered the update on a restart.

Do you continue to see this?

Comment 2

[Geobert Quach]

Funny you ask, I just tried this today with no luck. To update, I'm downloading a full install everyday.

I'm wondering if the MacAfee could be the cause (can't disable it, computer from work)

Comment 3

[Jim Mathies [:jimm]]

(In reply to Geobert Quach from comment #2)
> Funny you ask, I just tried this today with no luck. To update, I'm
> downloading a full install everyday.
> 
> I'm wondering if the MacAfee could be the cause (can't disable it, computer
> from work)

If you can, please post the McAffee product name and version, we can try to reproduce on our end.

Comment 4

[Jim Mathies [:jimm]]

Oh, BTW, this info is now available in about:support in Nightly builds, if you have that installed.

Comment 5

[Geobert Quach]

Nice! I'll do that Monday :)

Comment 6

[Geobert Quach]

Attachment: about:support and MacAfee version

I couldn't see anything about MacAfee in about:support page so I've dig the version from MacAfee as well.