1402667 - HTML5 Videos displaying as green with coloured bands

Status: RESOLVED FIXED

(Core :: Audio/Video: Playback, defect, P2)

Description

[Matt]

Attachment: Green video.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170824053622

Steps to reproduce:

Open this facebook video (happens on others too): https://www.facebook.com/optimahealthmassage/videos/696906350504692/
Press play


Actual results:

Video played for awhile, but then was replaced with a green background with random vertical colour bands


Expected results:

The video should play

Tested on 64-bit Firefox 55.0.3 and 58.0a1 (2017-09-23) with a fresh profile on Windows 10. The issue does not occur on Edge or Chrome, and plays fine in Firefox on other devices.

Comment 1

[Matt]

Attachment: Graphics report

Comment 2

[Kohei Yoshino [:kohei]]

Please update your graphics driver first: https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Comment 3

[Matt]

The graphics driver is up to date. I re-installed the latest version from intel to make sure, and the issue still occurs.

Comment 4

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Does setting media.wmf.dxva.d3d11.enabled=false fix the issue?

Comment 5

[Kevin Brosnan [Ex-Mozilla]]

Needinfo to answer comment 4.

Similar issue at https://www.reddit.com/r/firefox/comments/75y6wx/weird_firefox_issue_when_playing_videos/

Comment 6

[Matt]

(In reply to Anthony Jones (:kentuckyfriedtakahe, :k17e) from comment #4)
> Does setting media.wmf.dxva.d3d11.enabled=false fix the issue?

The first version which has that setting (nightly) doesn't display a video at all, regardless of that setting being enabled (just a black video with audio). Setting `media.wmf.dxva.enabled` to false does fix the issue however, which is unfortunately not available in previous versions, as does disabling hardware acceleration in any version.

Comment 7

[Kevin Brosnan [Ex-Mozilla]]

https://www.reddit.com/r/firefox/comments/76xjd4/fb_videos_goes_green/

Comment 8

[Blake Wu [:bwu][:blakewu]]

I will follow up on this bug.

Comment 9

[Ralph Giles (:rillian)]

I recall something similar getting fixed. Jean-Yves, does this sound like the same issue?

Comment 10

[Jean-Yves Avenard [:jya]]

.

(In reply to Ralph Giles (:rillian) | needinfo me from comment #9)
> I recall something similar getting fixed. Jean-Yves, does this sound like
> the same issue?

Firefox 55, on Intel, it was fixed in 56

Comment 11

[Ralph Giles (:rillian)]

Great, thanks for confirming!