1403321 - Firefox sends error on start

Status: RESOLVED INVALID

(Firefox :: Untriaged, defect)

Description

[luciogustavo]

Attachment: vokoscreen-2017-09-26_14-49-20.mkv

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170816204344

Steps to reproduce:

I was browsing while downloading and installing updates of ubuntu. Several minutes after finishing the update firefox crashed.


Actual results:

Firefox crashed and now it won't display normal window unless i execute firefox-trunk -safe-mode. I eaven deleted .mozilla/trunk folder, also deleted the only add-on (webcompat) from safe mode, ande also started a new session from safe mode.


Expected results:

show browser

Comment 1

[Kohei]

Please provide your crash report ID. https://support.mozilla.org/kb/mozillacrashreporter

Comment 2

[Panos Astithas (he/him) [:past] (please ni?)]

(In reply to Kohei Yoshino [:kohei] from comment #1)
> Please provide your crash report ID.
> https://support.mozilla.org/kb/mozillacrashreporter

Comment 3

[luciogustavo]

Firefox didn't opened Mozilla Crash Reporter when it crashed

Also, i'm typing about:crashes and shows invalid URL

Comment 4

[Jet Villegas (inactive)]

(In reply to luciogustavo from comment #0)
> I eaven deleted .mozilla/trunk folder

This is what you need to fix. The localization files from your installation are lost or damaged. Please reinstall Firefox and report back if it still happens. Thanks!