1403999 - Unable to open browser after clicking restart to update when last thing opened in Firefox was an installer download

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect, P3)

Description

[alexanderhague]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170814072924

Steps to reproduce:

- Download updated LibreOffice. (Was the normal installer, I assume this issue could occur if any download has what do you want to do with this dialog)
- Do not open any new tabs or windows.
- Open Downloads dialog and click on newly downloaded installer
- Run the installation process
- Switch back to Firefox Nightly, Click restart to apply updates button in menu.


Actual results:

- Firefox closed and did not restart.
- Tried to manually open Firefox
- First few attempts resulted in just the dialog box opening.
- After that Firefox icon would show up in system tray but no window would open.
- Hovering over the icon in system tray results in preview of a blank window (no page content visible) with title: "Welcome to Firefox 57", however I am unable to actually display this window.


Expected results:

- Welcome to Firefox tab should open along with LibreOffice download page.
- Dialog for what to do with installer.exe should not open.

Comment 1

[Molly Howell (she/her) (mostly inactive)]

This sounds like bug 1403951, which is fixed in the latest Nightly. Try starting the browser in safe mode and either update again from there or change your theme setting; there's a tutorial video at https://www.youtube.com/watch?v=cocIdaY0jAI, this problem was very widespread. After that you should be able to start it normally without safe mode.

Comment 2

[Robert Strong (they/them - no direct email)]

No response to comment #1 so resolving -> incomplete