1406954 - An unexpected error occured

Status: VERIFIED FIXED

(Socorro :: Webapp, task)

Description

[Wayne Mery (:wsmwk)]

Today I am seeing many "An unexpected error occured :(" for socorro queries. "We have been automatically informed of that error, and are working on a solution."  

Most have involved querying on email address. But not all, for example https://crash-stats.mozilla.com/search/?signature=~nsMsgSearchDBView%3A%3AGetMsgHdrFromHash&product=Thunderbird&date=%3E%3D2017-09-09T12%3A57%3A42.000Z&date=%3C2017-10-09T12%3A57%3A42.000Z&page=1&_sort=-date&_facets=signature&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform

Comment 1

[Marcia Knous [:marcia]]

I have seen this well, when trying to do a specific 57 beta query for Mac.

Comment 2

[Lonnen :lonnen]

Most of the team is in flight for another 3 hours. @relud is stepping in to look at it. We suspect this is FIELD DATA overflowing again, which is usually fixed by dropping 1-2 old indexes.

Comment 3

[Daniel Thorn [:relud]]

this is suspected recovered. please reopen if you are still observing issues.

Comment 4

[Wayne Mery (:wsmwk)]

I agree, I haven't seen this again since you took action.