1408374 - Cannot load any webpage

Status: RESOLVED DUPLICATE of bug 1407766

(Firefox :: General, defect)

Description

[Arnaud J]

Attachment: 2017-10-13 14_13_55-Nightly.png

I cannot load any webpage with a recent version of Nightly on a Windows 7 computer that also runs "Symantec Endpoint Protection". Nightly worked without a problem earlier this week. I can reproduce the problem with a new profile also.

Steps to Reproduce:
Go to the URL bar, type any address, hit enter or click the arrow to start the page load.
Actual Results: Nothing happens
Expected Results: The page should load

With a new profile, the default pages do not load either. Same problem when clicking on bookmarks.

I used mozregression and the result was :

app_name: firefox
build_date: 2017-10-10 10:45:22.352000
build_file: C:\Users\ajacquemin\.mozilla\mozregression\persist\dfc9fb9a35b3--mozilla-inbound--target.zip
build_type: inbound
build_url: https://queue.taskcluster.net/v1/task/LjBPqdqhTMqHeblmUUPCGg/runs/0/artifacts/public%2Fbuild%2Ftarget.zip
changeset: dfc9fb9a35b32e623cecb470d330623963425e5f
pushlog_url: https://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=1caa1ee2d93805f97a8ea4dcbbc931c10e99575c&tochange=dfc9fb9a35b32e623cecb470d330623963425e5f
repo_name: mozilla-inbound
repo_url: https://hg.mozilla.org/integration/mozilla-inbound
task_id: LjBPqdqhTMqHeblmUUPCGg

Found commit message:
Bug 1406068: Expand the list of DLLs that are suspected of causing a crash in ImageBridgeChild::InitForContent. r=jimm

If I understand well, this bug changed something linked to Symantec :
https://hg.mozilla.org/mozilla-central/rev/dfc9fb9a35b3#l1.43

As stated in the intro, "Symantec Endpoint Protection" is running on my PC, so that could be a cause.

Comment 1

[Arnaud J]

Looks like the problem is fixed today. According to mozregression it was fixed by the change 381e276f35340f607ad5b5df2f053a6529b1c8cc :
Bug 1407766 - Remove symantec dlls from the content process dll blocklist due to process startup issues associated with symantec av products. r=bobowen
MozReview-Commit-ID: JMOIptO2y7F