1412379 - Firefox crashes in ntdll.dll after fresh install

Status: RESOLVED WORKSFORME

(Core :: Widget: Win32, defect)

Description

[Mike Brossi]

Attachment: Report.wer

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063

Steps to reproduce:

When starting Firefox - it crashes on startup.  No windows are displayed. (I think the branch is correct - but it is the latest from Mozilla.


Actual results:

When starting Firefox - it crashes on startup.  No windows are displayed

Event Viewer - Application Error:
Faulting application name: firefox.exe, version: 56.0.2.6506, time stamp: 0x59ef80e2
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
Exception code: 0xc0000005
Fault offset: 0x000000000001f8cc
Faulting process id: 0x834
Faulting application start time: 0x01d34f4e3b5ff022
Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 599fbebc-7b39-4007-9734-8936e4676a34
Faulting package full name: 
Faulting package-relative application ID: 

Followed by - Windows Error Reporting:
Fault bucket 120860601898, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 56.0.2.6506
P3: 59ef80e2
P4: ntdll.dll
P5: 10.0.15063.608
P6: 8274fd8b
P7: c0000005
P8: 000000000001f8cc
P9: 
P10: 

Attached files:
minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1EDC.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1EEC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1EFC.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_d97f83df4f65571b7489d58fc7cf881ce641d9f5_7c8aa634_087d2257

Analysis symbol: 
Rechecking for solution: 0
Report Id: 599fbebc-7b39-4007-9734-8936e4676a34
Report Status: 268435456
Hashed bucket: 10b12b317ccafdc65c0b68114d1a61c3


Expected results:

I uninstalled Firefox, deleted the directory and installed a fresh copy.  I also ran "sfc /scannow" - no errors were found. 

Windows version:
Windows 10 Pro
Version: 1703
OS Build 15063.674
AMD Phenom II X6 1075T Processor 3.00GHz

Comment 1

[YF (Yang)]

Could you provide the crash ID?
https://developer.mozilla.org/docs/How_to_get_a_stacktrace_for_a_bug_report.

Comment 2

[Panos Astithas (he/him) [:past] (please ni?)]

Does this happen every time or did it only happen once? If it always happens, could you try installing Firefox Developer Edition and see if it works properly?

Comment 3

[Mike Brossi]

(In reply to Panos Astithas [:past] (please ni?) from comment #2)
> Does this happen every time or did it only happen once? If it always
> happens, could you try installing Firefox Developer Edition and see if it
> works properly?

- It happens every time.  
- I would love to run a Firefox Developer Edition - just tell me were to get it
- I am working on getting a crash ID

Comment 4

[Mike Brossi]

(In reply to YF (Yang) from comment #1)
> Could you provide the crash ID?
> https://developer.mozilla.org/docs/How_to_get_a_stacktrace_for_a_bug_report.

I tried to run Firefox under a different profile but it crashed the same way as described.

I found, downloaded & installed the Firefox Developer Edition.  Unfortunately it is also crashing.

I am working on getting a stack trace.

Comment 5

[Mike Brossi]

expanding the last comment - crashing in the same place (relatively).

I am installing the Windows debugger and will run the latest "build of the night" and see what happens

Comment 6

[Mike Brossi]

Please help - the nightly build works!  What should I do - just use it and close the bug report?

Comment 7

[YF (Yang)]

(In reply to Mike Brossi from comment #6)
> Please help - the nightly build works!  What should I do - just use it and
> close the bug report?

You can:
Follow the https://developer.mozilla.org/en-US/docs/Mozilla/How_to_get_a_stacktrace_for_a_bug_report#Requirements find the crash id from "about:crashes", this helps to judge the problem.

Try the https://mozilla.github.io/mozregression/ to find which patch fixes it.

Or, just close as worksforme: https://developer.mozilla.org/en-US/docs/Mozilla/Bugzilla/What_to_do_and_what_not_to_do_in_Bugzilla#Resolving_bugs_as_WORKSFORME

Comment 8

[Jim Mathies [:jimm]]

If you run any form of anti-virus software, please try disabling browser features in your av to see if it resolves the issue.

Comment 9

[Mike Brossi]

Please close with WorksForMe using the nightly build.  (I use windows defender for anti-virus)
Thanks for all the help.