1412575 - New Firefox update 56.0.2 doesn't support Slingbox player

Status: RESOLVED INVALID

(Core Graveyard :: Plug-ins, defect)

Description

[NP]

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

Steps to reproduce:

I updated Firefox to new version 56.0.2.
Tried to open newwatch.slingbox.com as before with older version of Firefox.



Actual results:

Got message "web browser not currently supported by slingplayer plug-in"


Expected results:

Slingbox player should open.

Comment 1

[NP]

Removed and reinstalled Firefox and Slingbox, no success.

Comment 2

[Kohei Yoshino [:kohei]]

I guess your Firefox has been upgraded to the 64-bit version as planned [1] but Slingbox somehow says it only works with 32-bit browsers [2]. Please try to reinstall the 32-bit version of Firefox [3].

[1] https://wiki.mozilla.org/Firefox/Win64
[2] http://support.slingbox.com/KB/KB-2000449.aspx
[3] https://www.mozilla.org/firefox/all/

Comment 3

[Panos Astithas (he/him) [:past] (please ni?)]

There is nothing to fix here, if the plugin is clearly marked incompatible to 64-bit browsers on Windows.

Comment 4

[NP]

(In reply to Kohei Yoshino [:kohei] from comment #2)
> I guess your Firefox has been upgraded to the 64-bit version as planned [1]
> but Slingbox somehow says it only works with 32-bit browsers [2]. Please try
> to reinstall the 32-bit version of Firefox [3].
> 
> [1] https://wiki.mozilla.org/Firefox/Win64
> [2] http://support.slingbox.com/KB/KB-2000449.aspx
> [3] https://www.mozilla.org/firefox/all/

I've reinstalled the 32-bit version and everything works great, thanks for the tip.