1415051 - Reconnect to sync error everytime

Status: RESOLVED DUPLICATE of bug 1295122

(Firefox :: Sync, defect)

Description

[Bhashit]

Attachment: Error-logs.tar.gz

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:56.0) Gecko/20100101 Firefox/56.0
Build ID: 20171003222101

Steps to reproduce:

I signed in to my firefox and synced it. I also have a mobile browser and synced.


Actual results:

When I restart my desktop browser it shows a "!" notification on the MENU and says "Reconnect to Sync". On clicking, it asks Sign In. I have to sign in, again and again, each time.


Expected results:

It should not ask me to sign in and sync everytime. It supposes to keep me signed in.

Comment 1

[Mark Hammond [:markh] [:mhammond]]

Thanks for the report. While the logs do show the symptoms you describe, they don't have quite enough info to work out what is going on. Would it be possible for you to use about:config to set the preference "services.sync.log.appender.file.logOnSuccess" to true, then restart the browser, then perform the login again and wait for the sync to complete? about:sync-log should then have created a "success" log which might have some indication of why the login couldn't be saved correctly.

Comment 2

[Bhashit]

Attachment: success-sync-1510226849426.txt

I have done exactly the same as instructed by you. I have also noticed that when I went restarted the browser, it initially displayed that it is in the sync yet suddenly it got disconnected. I am not sure why this happens. Hope the success-log helpes.

Comment 3

[Mark Hammond [:markh] [:mhammond]]

Thanks, that helps alot. I can see the error "TypeError: Services.logins is undefined", which sadly makes this a dupe of bug 1295122, which we are still struggling to understand.

It's possible (although probably unlikely) that one of you addons is causing the issue - if the problem goes away in "Safe Mode" (https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode), then one of the addons is the issue.

Otherwise, following the instructions at https://wiki.mozilla.org/Toolkit:Password_Manager/Debugging would help us get more detailed information about the error and might help us work out what is going on.

Thanks heaps for helping us out here and I look forward to finding out how you go!

Comment 4

[Bhashit]

Attachment: Logs-10-11-12.zip

So, This time I did whatever you instructed. I tried with safe-mode. Didn't worked. So I tried with password manager debugging.
What I did:
Authenticated the profile.
Closed the browser.
Start the browser again.
Opened the console.
Refreshed the sync.
Got the error. 

The compressed file contains the BrowseConsole Log file which has the logs.
See if this helps you find something important.

Comment 5

[Mark Hammond [:markh] [:mhammond]]

(In reply to Bhashit from comment #4)
> The compressed file contains the BrowseConsole Log file which has the logs.
> See if this helps you find something important.

Thanks so much - that's very helpful! We'll keep working on this in bug 1295122.