1417457 - Crash in libtdprochook64.dll@0x353c

Status: RESOLVED WORKSFORME

(External Software Affecting Firefox :: Other, defect, P3)

Description

[[:philipp]]

This bug was filed from the Socorro interface and is
report bp-e2283b40-d2ae-42d2-960b-3f1640171115.
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Top 7 frames of crashing thread:

0 libtdprochook64.dll libtdprochook64.dll@0x353c 
1 sysfer.dll sysfer.dll@0x4bdd9 
2 libtdprochook64.dll libtdprochook64.dll@0x2a0d 
3 sysfer.dll sysfer.dll@0x4c808 
4 libtdprochook64.dll libtdprochook64.dll@0x6498 
5 libtdprochook64.dll libtdprochook64.dll@0x3638 
6 libtdprochook64.dll libtdprochook64.dll@0x353b 

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crashes with this signature are getting more common during the 57 cycle - windows 7 users with 64bit builds of firefox are affected.mainly spanish and chinese locales are affected, and the libtdprochook64.dll module seems to relate to a software dubbed "Teaching Record Broadcasting System" by Nanjing Universal Networks (U-NET) Co., LTD...

Comment 1

[Jim Mathies [:jimm]]

Hey Adam, long shot but maybe we can reach out to "Nanjing Universal Networks" on this crash and ask him to take a look.

Comment 2

[Adam Stevenson [:adamopenweb]]

Reaching out to the email on their website and some employees on LinkedIn.

Comment 3

[Adam Stevenson [:adamopenweb]]

Got a response from one person. Will update if I hear back.
"I have forwarded your mail to our tech personnel,I'm not sure they will get back to you."

Comment 4

[David Bolter [:davidb] (NeedInfo me for attention)]

Per today's triage, we're thinking to wait a week and then revisit the idea of blocking.

Comment 5

[Jim Mathies [:jimm]]

We want to go ahead and block this dll.

Comment 6

[Marco Castelluccio [:marco]]

Can we verify the blocklisting addition in this case? Do we have a way to install this software?

Comment 7

[BugBot [:suhaib / :marco]]

Closing because no crashes reported for 12 weeks.