1417588 - Crash Annotation GraphicsCriticalError: |[0][GFX1-]: Failed 2 buffer

Status: UNCONFIRMED

(Core :: Graphics, defect, P3)

Description

[kamil.pliszka]

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.21 (KHTML, like Gecko) konqueror/4.14.36 Safari/537.21

Steps to reproduce:

After upgrade from version: mozilla-firefox-43.0.3-x86_64-1.txz to current: mozilla-firefox-56.0-x86_64-2, cannot start FF, because it shows black screen, and there is a lot of messages:
bash-4.4$ firefox --safe-mode
Crash Annotation GraphicsCriticalError: |[0][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.46216) [GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145
Crash Annotation GraphicsCriticalError: |[0][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.46216) |[1][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466244) [GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145
Crash Annotation GraphicsCriticalError: |[0][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.46216) |[1][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466244) |[2][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466504) [GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145
Crash Annotation GraphicsCriticalError: |[0][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.46216) |[1][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466244) |[2][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466504) |[3][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=2.92921) [GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145
Crash Annotation GraphicsCriticalError: |[0][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.46216) |[1][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466244) |[2][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466504) |[3][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=2.92921) |[4][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=2.94515) [GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145
Crash Annotation GraphicsCriticalError: |[0][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.46216) |[1][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466244) |[2][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466504) |[3][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=2.92921) |[4][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=2.94515) |[5][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=3.86119) [GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145
Crash Annotation GraphicsCriticalError: |[0][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.46216) |[1][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466244) |[2][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466504) |[3][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=2.92921) |[4][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=2.94515) |[5][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=3.86119) |[6][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=3.86172) [GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145
Crash Annotation GraphicsCriticalError: |[0][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.46216) |[1][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466244) |[2][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=0.466504) |[3][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=2.92921) |[4][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=2.94515) |[5][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=3.86119) |[6][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=3.86172) |[7][GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145 (t=3.86212) [GFX1-]: Failed 2 buffer db=0 dw=0 for 0, 0, 400, 145
^C
the same occurs without safe-mode


Actual results:

cannot use FF, totaly disabled.
bash-4.4$ uname -a
Linux 4.9.53 #2 SMP Thu Oct 5 21:45:02 CDT 2017 x86_64 Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz GenuineIntel GNU/Linux



Expected results:

fix bug

Comment 1

[Kohei]

Firefox 43.0.3 is way old, is no longer supported. Please test the latest version.

Comment 2

[kamil.pliszka]

Bug occurs in current ff version 56, please read carefuly.

Comment 3

[Kohei]

Ah sorry. Black screen usually happens when you're using an old/rogue graphics driver. Please make sure you have the latest graphics driver: https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Comment 4

[Jerry Shih[:jerry] (UTC+8) (inactive)]

Could you upload your "about:support" page info here?
That could help us to get the hardware information and some important settings.

Comment 5

[kamil.pliszka]

I downgraded again ff to version mozilla-firefox-43.0.3-x86_64-1.
On this version when I type about:support ff gets crashed with error log:
bash-4.4$ firefox 
[1819] ###!!! ABORT: Invalid backend: file /tmp/firefox-43.0.3/gfx/layers/client/ClientLayerManager.cpp, line 771
[1819] ###!!! ABORT: Invalid backend: file /tmp/firefox-43.0.3/gfx/layers/client/ClientLayerManager.cpp, line 771
Segmentation fault

I cannot run about:support on current ff version because I have only black window(without menu, address bar).

I attach lspci info.

Comment 6

[kamil.pliszka]

Attachment: lspci.txt

Comment 7

[kamil.pliszka]

Just upgraded to Mozilla Firefox 57.0.4 and problem no longer exists.